Confirmed case of bedbugs. Should I ask for my points back?

[thisismyusername]

Hi everyone. We stayed in BCV for 2 days earlier this month. The morning after we got home, I was showering and noticed that I had lots of bites in weird places (like under my bra), so I called Disney and asked them to check our room for bedbugs. After 3 weeks, they got back to me today and confirmed our room had been infested.

They are offering to have our house inspected and treated if necessary. But I’m wondering if I should ask for our points back or if anyone has been successful in getting their points back for bedbugs in their room?

 

[DISNEYSQUIRRELS]

Yes you should.
& you should follow through on that inspection too.

 

[Brett Wyman]

BCV 1 bedroom is where we had bedbugs as well in May 2018.

 

[thisismyusername]

BCV 1 bedroom is where we had bedbugs as well in May 2018.

Any luck in asking for your points back?

 

[Brett Wyman]

Any luck in asking for your points back?

Ours were rented and unfortunately we did not try. It took us a few days after we were home to be certain that’s what it was. But we did have a doctor verify, as much as they can verify it.

 

[we"reofftoneverland]

Hi everyone. We stayed in BCV for 2 days earlier this month. The morning after we got home, I was showering and noticed that I had lots of bites in weird places (like under my bra), so I called Disney and asked them to check our room for bedbugs. After 3 weeks, they got back to me today and confirmed our room had been infested.

They are offering to have our house inspected and treated if necessary. But I’m wondering if I should ask for our points back or if anyone has been successful in getting their points back for bedbugs in their room?

Gross. Yes I would.

 

[gillep]

I had bed bugs in a Kidani studio April 2018. Ours were noticed at WDW and confirmed. We worked with the head of housekeeping at Kidani as our main POC for all bed bug related issues and he got all of our belongings cleaned, refunded our folio for new clothes we had to purchase, and worked with DVC to fully refund the points, he suggested this we didn't even have to ask. Thankfully, Disney's measures prevented us from bringing them home.

 

[jerseyduke]

I would ask, what is there to lose?

Not exactly the same by any means, but I had to bail out of WDW a day early because of Hurricane Irma. DVC did refund my points for that one night, but I did have to call a few times to finally get them. Point being they do refund them in cases.

 

[Moonlight Graham]

I had bed bugs in a Kidani studio April 2018. Ours were noticed at WDW and confirmed. We worked with the head of housekeeping at Kidani as our main POC for all bed bug related issues and he got all of our belongings cleaned, refunded our folio for new clothes we had to purchase, and worked with DVC to fully refund the points, he suggested this we didn't even have to ask. Thankfully, Disney's measures prevented us from bringing them home.

We had a similar experience at the Poly in March 2018. They discovered bed bugs via inspection after we had checked in and dropped off our stuff but before we slept in the room. So they switched our room and cleaned/treated all of our soft goods (clothes, kids' blankets/stuffed animals, bags, etc.). Once they take your soft goods for treatment, they are gone for over 24 hours, so Disney authorized us to go buy replacement clothes for the next day and stuffed animals for the kids and the charges for all those items were taken off our bill before we checked out. In addition, they offered to refund the night's worth of points, but since we were renting on that trip, they instead gave us a cash refund in the amount of the rack rate for the room. In short, they handled the issue very well, more than compensating us for the inconvenience. Although it was gross for sure, Disney did what it could to make it up to us.

That is my long way of saying that at the very minimum you should absolutely ask to have your points refunded.

 

[Allison]

I would certainly ask.

 

[StitchesGr8Fan]

May I ask what room, as we were just there too...

 

[quandrea]

The home treatment is the most important and potentially the most costly. I’d ask for the points back and the full home treatment. We brought bed bugs home (maybe) some years back after a swim meet in a nearby city. I had bites, but we never found any bugs in our home. Didn’t matter. We had to treat the issue as though it was an infestation. It was a nightmare. Good luck with it. Excellent time to remind everyone to carefully check the room. It doesn’t always work but it’s something. The time we brought them home, I had done what I thought was a thorough check.

 

[Wmuflyguy]

Never take your luggage into upholstered areas of your house when coming home for vacation.

Take them to a concrete or tiled place and load all clothes directly into the washing machine, even ones that were not worn. Then inspect the bags and store in an unupholstered place.

I travel for a living and I treat my bag like its radioactive. It stays downstairs in the concrete floored laundry room. Clothes that go in the bag never go back into the dresser or closet until washed.

While at a hote avoid placing bags on or under the bed. Preferably place it on a luggage stand or table. This it tough in smaller rooms with multiple people

 

[71 Truck]

The first thing we do any time we travel weather it be a hotel room or a cruise ship room is check for any signs of bed bugs. We lift the mattress, look around the head board and the night stands. I always put our suitcases in an area away from the bed and couch just in case. We usually bring a small flashlight or use the light on our cell phones. So far so good. By the way hotel rooms are not the only area I have heard can get bed bug problems.

 

[bobbiwoz]

Oh my, just left a BCV 1 bedroom. The first thing I did do was check the bed, I hope I looked good enough!

 

[Disneyfan754321]

good trip spoiled what should we do take a can of bedbug killer with us when we go in Aug?

 

[crvetter]

good trip spoiled what should we do take a can of bedbug killer with us when we go in Aug?

The only real course of action is inform the resort and be diligent on checking (plus never put a suitcase on anything but a hard surface and always unpack into a hard dresser drawer, etc. as bedbugs can't really walk up smooth surfaces, probably one of the reasons Disney is removing the soft goods so heavily). Pesticides/Insecticides are poisonous (potentially to the next guests in the room too) and the ones that can really take care of bedbugs generally aren't available to the public. Plus even those don't work that great as heat is often used as the effective means to treat.

 

[gillep]

The first thing we do any time we travel weather it be a hotel room or a cruise ship room is check for any signs of bed bugs. We lift the mattress, look around the head board and the night stands. I always put our suitcases in an area away from the bed and couch just in case. We usually bring a small flashlight or use the light on our cell phones. So far so good. By the way hotel rooms are not the only area I have heard can get bed bug problems.

This is great advice we also always do this, and did this for our Kidani room that had the bed bugs as well. We also check behind all frames, in all drawers, headboards, and carpet seems, and we still did not catch them. The pest professional that they brought to our room said that it depends on the level of 'infestation' as to whether one would see signs or not, he didn't need to do a thorough sweep of our room because I had a carcass so he was able to confirm the pest via that so I don't know if he would have found signs since he was the trained eye. We only saw the one bug (it was clearly the one, or one of the ones, that bit us because it was engorged) and we saw none of the tell tale signs either the night we checked in or when we checked again that morning. Definitely still check, but it may not be enough to notice an issue.

 

[Wakey]

I know bed bugs can be anywhere and Disney has a lot of rooms, but I seem to be seeing increasing reports. With the often poor housekeeping are they being missed and infestations allowed to go on too long?

 

[k_hase]

I know bed bugs can be anywhere and Disney has a lot of rooms, but I seem to be seeing increasing reports. With the often poor housekeeping are they being missed and infestations allowed to go on too long?

I'm not sure it's poor housekeeping. Bedbugs are an epidemic, and anyone can get them. I work in schools, in and out of 35 buildings. A bunch of them have bedbugs and the only soft goods are the carpets. People gather in places travel and just one person needs to have a bedbug travel with them to have a hotel or school or anywhere with fabric get bedbugs.