They are now doing by email but will send you one if you ask them to. I don't mind emails but prefer a hard copy once I am finished paying for it. Last year I had my Dec trip saved on my hard drive but at least I had the confirmation number as my computer crashed on me. But then again I had an external hard drive to back things up but you need a computer to do that lol. Finally just brought a new computer while the other one was in shop.