concierge question

[dreams91]

Okay, I know you are supposed to tip/give a gift your concierge person, but do you do it at the beginning of your trip or at the end of your trip?

 

[TammiMcMan]

Actually, tipping or giving gifts to the concierge staff is not required. You're already paying for the services of a pre-planner and on site assistance. If you feel that a CM in the concierge department has gone that extra step for you, then by all means, you can definitely show your appreciation. Obviously, one of the best things you can do is to make sure that his or her supervisor is made aware of their exceptional service. Beyond that, it is entirely at your discretion.

I've been experiencing probably the best pre-planning service that I've ever received from a concierge department. I sent a letter to guest services recognizing them and I did send along a group gift for the entire staff to share.

Tammi

 

[dreams91]

thanks for the info!!

 

[Tiffany]

Originally posted by dreams91
Okay, I know you are supposed to tip/give a gift your concierge person, but do you do it at the beginning of your trip or at the end of your trip?

Giving a gift is not required. We have stayed at the AKL Concierge twice and we have not given a gift. We have received good service but nothing that was above and beyond what we paid for. I could see if a staff person went out of the way and came through with something above and beyond and you wanted to thank them but for the standard services you are not required to give a gift of any sort.

 

[fitzkerry]

You may want to do a search on this topic. On another thread there is a long post that explains that CMs are not allowed to accept tips or gifts.