We stayed two nights at AKL conceirge followed by 5 nights in a 1-bdrm at OKW. The conceirge snacks were nice when you needed some quiet time to recharge, and the sunrise safari and breakfast were lovely. That said, it felt infinitely more luxurious when the four of us moved out of that tiny hotel room and into our spacious 1-bdrm, where we could put the kids to bed and didn't have to go to sleep ourselves at 8pm. Not to mention the joy of stretching out in the huge whirlpool tub.
The conceirge service was kind of neat. I am glad we tried it once, but I don't think we'll be spending points on it in the future.