2SillyBirds
Just can't get enough of the Mouse
- Joined
- Jul 11, 2007
- Messages
- 138
I am here now and would highly suggest that if you have reservations for Club Level in the near future that you save yourself a ton of money by either down grading or relocating. It has been nothing but a giant disappointment. We were aware that the Lounge was going to be relocated to an outside patio on the main level but what we weren’t made aware of is:
You have to seek someone out to find where the priority check in is. That took us standing in the registration line for 20 minutes.
Depending where you room is you may only be able to access it from the Napa Rose elevators, in which case only one is working.
If you are counting on a DVD player in your room and a library to check out movies, that won’t happen because there are no DVD players on the new rooms. Not a deal breaker for me but it is listed as a Club Level perk do I assume that is based on the price of the room.
There has been zero turndown service.
The lemonade and iced tea is watered down because the keep adding ice to get it somewhat cold. The food is not very fresh or cool. The bread on the sandwiches is dry and crusty and the cheese slice are semi melted.
They will not pass out bottles of water because they provide 8 oz plastic cups for water.
Coffee and tea is lukewarm because it is sitting in metal carafes.
The first day provide you with two large bottles of Dasani water which was great because the temperature was over 100 degrees. When I requested two more the following day I was told that I was given the first two so that I could refill the empty bottles in the Lounge. How gross is that??? Now I don’t want anything out of the carafes thinking that people who have had their mouths on the bottles are now touching the spigots with dirty bottles. You would think there would be some health department rule about that.
I was offered preferred viewing to one event per day but due to the ridiculous heat and that I don’t like to be scheduled I requested fast passes. Unfortunately those apparently cost Disney too much.
I have stayed at Club Level at other properties in the past and even once when the Animal Kingdom during a renovation and they relocated it to a couple of rooms and aside from it being a long walk, they stilled offered a nice spread. What they have currently at the Grand is pretty pathetic.
This is just a hotel room with a very high price. Definitely not worth the aggravation. I will never stay at the Grand ever again nor will I recommend it
UPDATE: After setting up priority viewing for WOC through Concierge yesterday morning only to be turned down at multiple preferred viewing areas because the CM’s didn’t know what I was talking about even with the confirmation letter from Concierge. I was told to go to Guest Services at the front of the park. That was the final straw. I spoke to management at the front desk and explained everything in this post and have been downgraded to a standard room rate.
You have to seek someone out to find where the priority check in is. That took us standing in the registration line for 20 minutes.
Depending where you room is you may only be able to access it from the Napa Rose elevators, in which case only one is working.
If you are counting on a DVD player in your room and a library to check out movies, that won’t happen because there are no DVD players on the new rooms. Not a deal breaker for me but it is listed as a Club Level perk do I assume that is based on the price of the room.
There has been zero turndown service.
The lemonade and iced tea is watered down because the keep adding ice to get it somewhat cold. The food is not very fresh or cool. The bread on the sandwiches is dry and crusty and the cheese slice are semi melted.
They will not pass out bottles of water because they provide 8 oz plastic cups for water.
Coffee and tea is lukewarm because it is sitting in metal carafes.
The first day provide you with two large bottles of Dasani water which was great because the temperature was over 100 degrees. When I requested two more the following day I was told that I was given the first two so that I could refill the empty bottles in the Lounge. How gross is that??? Now I don’t want anything out of the carafes thinking that people who have had their mouths on the bottles are now touching the spigots with dirty bottles. You would think there would be some health department rule about that.
I was offered preferred viewing to one event per day but due to the ridiculous heat and that I don’t like to be scheduled I requested fast passes. Unfortunately those apparently cost Disney too much.
I have stayed at Club Level at other properties in the past and even once when the Animal Kingdom during a renovation and they relocated it to a couple of rooms and aside from it being a long walk, they stilled offered a nice spread. What they have currently at the Grand is pretty pathetic.
This is just a hotel room with a very high price. Definitely not worth the aggravation. I will never stay at the Grand ever again nor will I recommend it
UPDATE: After setting up priority viewing for WOC through Concierge yesterday morning only to be turned down at multiple preferred viewing areas because the CM’s didn’t know what I was talking about even with the confirmation letter from Concierge. I was told to go to Guest Services at the front of the park. That was the final straw. I spoke to management at the front desk and explained everything in this post and have been downgraded to a standard room rate.
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