Perhaps I am not the best to respond because I don't take my trip to CR Concierge until November but I can say that CR Concierge (specifically Becky) has been absolutely fabulous in helping me plan my trip from PS's to recreation and fireworks cruise. Also, we will be celebrating dh's 40th and they are birthday elves arranging gifts in the room for me. If the service I receive onsite is anything like what I've recieved so far we are in for the vacation of our lives. I also hear that there is food in the lounge area available throughout the day. But my goal was help with itinerary planning.