Concierge/Club Level Information- Part IV, July 2012

[trishadono]

Sorry, some how double post.

 

[Maxie86]

Hi Maxie, Blueskies mentions you often! I have my first RPC stay with dh for our anniversary tomorrow. Any tips or pointers would be great.

Happy Anniversary. Congrats on your first RPC stay...probably won't be your last...once you stay RPC it is hard to stay anywhere else. If you need anything see Vonnie at the concierge desk she is awesome(the others are great as well if she isn't there I am sure they can help you)...other than that just enjoy and take advantage of the lounge.

 

[reagansdaddy]

Hello!

We just booked a return trip to the Club Level at Wilderness Lodge. I was wondering if the IPO staff helped with the FastPass+ booking in the same way that they assist with dining reservations, etc.

If so, are FastPass+ reservations made at the 180 day mark as well?

Thanks for your help!

 

[Mousemommy1]

Hello!

We just booked a return trip to the Club Level at Wilderness Lodge. I was wondering if the IPO staff helped with the FastPass+ booking in the same way that they assist with dining reservations, etc.

If so, are FastPass+ reservations made at the 180 day mark as well?

Thanks for your help!

That's a great question! I don't think they are involved with that yet, but I would imagine that once FP+ is completely rolled out, they might take a role in that planning as well!

I believe that FP+ is done at 60 days out.

 

[tallen429]

I don't know if this is old news or not but...
Since it was just posted on the GF thread, I thought I'd post here that now with MBs, lounge access appears to be cut off at 11am on your checkout day unlike the midnight on checkout day rule that has been in place.

It would seem to me you could still use your KTTW card for access but I don't know??

If this has already been discussed, sorry to repeat.

 

[Wicket's Mom]

I don't know if this is old news or not but... Since it was just posted on the GF thread, I thought I'd post here that now with MBs, lounge access appears to be cut off at 11am on your checkout day unlike the midnight on checkout day rule that has been in place. It would seem to me you could still use your KTTW card for access but I don't know?? If this has already been discussed, sorry to repeat.

Unless something has changed we were told we full access to the lounge until midnight of our checkout day. Our bands worked fine until we left around 1:30pm. This was this past September.

 

[pArKsFaN]

Unless something has changed we were told we full access to the lounge until midnight of our checkout day. Our bands worked fine until we left around 1:30pm. This was this past September.

Same for us - checked out on Halloween. We did ask at the front desk if they'd be working in the afternoon and the CM took my husband's band and said he would "check". Whether or not he changed anything I don't know...but if someone is having trouble with access I would guess all they'd need to do is ask about it and the cm would probably help them out with that.

 

[EmmaMagsMom]

Same for us - checked out on Halloween. We did ask at the front desk if they'd be working in the afternoon and the CM took my husband's band and said he would "check". Whether or not he changed anything I don't know...but if someone is having trouble with access I would guess all they'd need to do is ask about it and the cm would probably help them out with that.

We checked out of WL CL on Nov 5 and our bands did work our last day. We had a late flight so did go back up to the lounge later in the day.

 

[BCVNovember]

I asked about the status of the BC refurb on the BC thread but haven't received a reply yet. I have a reservation at the BC for an SV room in February. I'm bringing my 4 daughters (3 teenagers and a 9 yo) and was considering upgrading to a CL room - but then read just today about the refurb with the CL lounge also being affected. I've looked at the YC but the theme-ing there doesn't appeal to me so am considering BWI. As you can see in my signature, I've stayed at BWI before so I know it's a wonderful place - but I really wanted to try another hotel this time. Hmm...what to do???

 

[DisneyDmbNut]

That's a great question! I don't think they are involved with that yet, but I would imagine that once FP+ is completely rolled out, they might take a role in that planning as well!

I believe that FP+ is done at 60 days out.

My DH didn't have a ticket until we got to the WL earlier this month. DD and I have AP's so we already had FP+ times...CL CM Deborah arranged for his FP+ while we ate breakfast one morning!

 

[trishadono]

I don't know if this is old news or not but...
Since it was just posted on the GF thread, I thought I'd post here that now with MBs, lounge access appears to be cut off at 11am on your checkout day unlike the midnight on checkout day rule that has been in place.

It would seem to me you could still use your KTTW card for access but I don't know??

If this has already been discussed, sorry to repeat.

That was me

The 11am cut off is ONLY IF you have a 2nd reservation/transferring to another hotel. Once 11am hits it cuts you off because you will be checking in at the other resort and the MB's wont let you have access to two places simultaneously.(This was told to me by Richard in RPC)

If you have a KTTW card then the card will work later BUT I was also told that the gold club cards where going to be gone soon, that I got one of the last. Hopefully they will keep the cards.

I told them I had a res for GF in SL for 1/1-1/2 then transferring to VGF on 1/2. I asked if we would have lounge access for the day and was told flat out that we would not have access after 11am. I am now considering cancelling that res because that was whole point of paying extra so we had somewhere to hang out until our new room was ready.

 

[dansdad]

I asked about the status of the BC refurb on the BC thread but haven't received a reply yet. I have a reservation at the BC for an SV room in February. I'm bringing my 4 daughters (3 teenagers and a 9 yo) and was considering upgrading to a CL room - but then read just today about the refurb with the CL lounge also being affected. I've looked at the YC but the theme-ing there doesn't appeal to me so am considering BWI. As you can see in my signature, I've stayed at BWI before so I know it's a wonderful place - but I really wanted to try another hotel this time. Hmm...what to do???

This was posted yesterday in the BC thread by TeenaS who is a CM at the Beach Club.

No way of knowing because I haven't heard a definite start date. They said six months after design is approved. As of last weekend, I hadn't heard it was approved. They said the lounge was the first thing to be done, then the Presidential Sutie and the CL rooms (wing by wing ... of course not all CL rooms at the same time). If they started in May or June, possibly some of the CL rooms would be done by end of September. Are you asking because you want a newly refurbed room or because you are afraid of maybe being inconvenienced? If you want a refurbed room, I'd say it's a long shot. If you are afraid of being inconvenienced, I would not hesitate to stay on CL during rehab. They do it in such a way that guests rarely know it's even happening. If you are there while the lounge is being refurbed, you get to use the Presidential Suite which is a short hop down the hall from the lounge. That in itself is a treat!! And they take one wing off at a time so as not to inconvenience other guests. I personally would not hesitate to stay at any Disney resort during rehab.

Hope that helps.

 

[grannyminnie]

This was posted yesterday in the BC thread by TeenaS who is a CM at the Beach Club.

No way of knowing because I haven't heard a definite start date. They said six months after design is approved. As of last weekend, I hadn't heard it was approved. They said the lounge was the first thing to be done, then the Presidential Sutie and the CL rooms (wing by wing ... of course not all CL rooms at the same time). If they started in May or June, possibly some of the CL rooms would be done by end of September. Are you asking because you want a newly refurbed room or because you are afraid of maybe being inconvenienced? If you want a refurbed room, I'd say it's a long shot. If you are afraid of being inconvenienced, I would not hesitate to stay on CL during rehab. They do it in such a way that guests rarely know it's even happening. If you are there while the lounge is being refurbed, you get to use the Presidential Suite which is a short hop down the hall from the lounge. That in itself is a treat!! And they take one wing off at a time so as not to inconvenience other guests. I personally would not hesitate to stay at any Disney resort during rehab.

Hope that helps.

I'm pleased to read this because after hearing about the possibility of our next visit being during a GF CL rehab time, I wondered if they closed the whole building. According to Teena's report, I guess not. And it's good to know that the guests nearby won't be inconvenienced with the work being done on another wing.

 

[shellypaige]

Just returned from our stay at poly club level. Besides our theme park view, I wasn't very impressed. The staff was not very helpful & the lounge offerings weren't impressive. I found that the staff gave a lot of bad information. The first CM that checked us in told us magic bands could only be used as room keys, that they could not be used at the parks. Thank goodness I had already done mydisneyexperience and linked our tickets. We asked another CM if there was a way to find out what rides in the park had traditional fastpass. Her response was "google it". I grabbed a park map that was less than 3 feet away from her desk and found the little "FP" icon and answered my own question. We had a few more worthless run ins and decided it was best to just stop asking them about anything. So dissapointed.
The lounge offerings weren't great. Goldfish, gummy bears & cookies from 12-4 was a letdown. Desserts were nice. Ivette in the lounge was so nice to us! Always asked if we needed anything. The other CMs barely even acknowledged our existence.
Overall, we weren't happy with club level and won't be staying at poly CL again. If it hadn't been for our view of the castle, I would have asked to move to a standard room after the first day. Maybe in the spring we'll try a different CL

 

[MrsK41]

We will be staying at AKL CL for the first time in January. Can someone explain to me how check in works? Is it any different than non CL? Do I still check in online in advance? Thanks for your help!

 

[gretchenohar@hotmail]

Just returned from our stay at poly club level. Besides our theme park view, I wasn't very impressed. The staff was not very helpful & the lounge offerings weren't impressive. I found that the staff gave a lot of bad information. The first CM that checked us in told us magic bands could only be used as room keys, that they could not be used at the parks. Thank goodness I had already done mydisneyexperience and linked our tickets. We asked another CM if there was a way to find out what rides in the park had traditional fastpass. Her response was "google it". I grabbed a park map that was less than 3 feet away from her desk and found the little "FP" icon and answered my own question. We had a few more worthless run ins and decided it was best to just stop asking them about anything. So dissapointed.
The lounge offerings weren't great. Goldfish, gummy bears & cookies from 12-4 was a letdown. Desserts were nice. Ivette in the lounge was so nice to us! Always asked if we needed anything. The other CMs barely even acknowledged our existence.
Overall, we weren't happy with club level and won't be staying at poly CL again. If it hadn't been for our view of the castle, I would have asked to move to a standard room after the first day. Maybe in the spring we'll try a different CL

I'm sorry to say we had the same experiences when we last stayed Poly CL & have also decided to stay elsewhere. It's such a shame, because the first time was truly magical!
I'm so sorry you had to put up with such lackluster stay.

 

[rachel09985]

Hi! I am thinking about booking one night club level.

We are coming from another Disney hotel so we would check in at 7am. Would we have access to the lounge then or would we have to wait until normal check in time?

What time do you have access to the lounge on your check out day?

Would they only help with your ADRs the day you check in in and the day you check out? What exactly do they do? Can they get you into a place that is already booked up?

 

[Mousemommy1]

Hi! I am thinking about booking one night club level.

We are coming from another Disney hotel so we would check in at 7am. Would we have access to the lounge then or would we have to wait until normal check in time?

What time do you have access to the lounge on your check out day?

Would they only help with your ADRs the day you check in in and the day you check out? What exactly do they do? Can they get you into a place that is already booked up?

You would have access to the lounge upon check in.

The rule is that you have access to the lounge until midnight on your checkout day. Recently, issues have been found though if you are doing a split stay, because the magic band from the 1st resort stops when you check out. If they stop giving KTTW cards, hopefully they will fix that.

The IPO have generally the same access to ADR's that you do, in other words, no real extra pull with places that are already booked.

Hope that helps.

 

[dansdad]

We are coming from another Disney hotel so we would check in at 7am. Would we have access to the lounge then or would we have to wait until normal check in time??

You would have access as soon as you check in.

What time do you have access to the lounge on your check out day?

Until 11:59PM.

Would they only help with your ADRs the day you check in in and the day you check out? What exactly do they do? Can they get you into a place that is already booked up?

Not sure about this one.

 

[gretchenohar@hotmail]

Hi Rachel,
Concierge will be able to help you with your ADR's 180 days before checkin. I don't believe they have access to anyplace that is already booked solid, but it can't hurt to ask.
You'll have access to the Club Lounge any time on your check in day. We've checked in quite early and when our room isn't ready, we've had immediate access to the lounge.
It has always been that you had access to the lounge until midnight on the day you checked out also, but I've been hearing lately that there have been problems with this now that the Magic Bands are being implemented. I believe it's a glitch tho. I'm sure someone will chime in here with better info on that one.
As soon as you're booked into a CL room, give thema call & see what they can help you with.
Have a wonderful stay - you'll love it!