I would imagine there is, although I can't help with a name or phone number as we've never stayed AKL CL and have never had any problems with any CL stay. Hopefully someone will be able to give you the information you need so you can get things taken care of soon.
Thanks! No one seems to know this info (maybe I'll have to do a little snooping around while I'm there...

I'm glad they got it worked out, because DH was getting to the point of "why are we shelling out extra money to stay CL when they're just causing more issues?", and I'd be sad if he didn't want to stay CL anymore. AKL CL have generally been great, and now I'm kind of spoiled.
