Complaint update from DLRP

[thelittlemermaid83]

Due to the issues i had at DLRP a few weeks ago i sent a complaint to Disney and today they sent Kyra a Winnie the Pooh soft toy and a very long letter apologising for the mis communication etc and that if i contact them before my stay in September they will make sure my stay goes smoothly.

Kudos to Disney, Kyra was made up with the soft toy. Really wasnt expecting anything except a sorry.

 

[mommy2ash]

Due to the issues i had at DLRP a few weeks ago i sent a complaint to Disney and today they sent Kyra a Winnie the Pooh soft toy and a very long letter apologising for the mis communication etc and that if i contact them before my stay in September they will make sure my stay goes smoothly.

Kudos to Disney, Kyra was made up with the soft toy. Really wasnt expecting anything except a sorry.

awww thats nice emma at least they acknowledged they were wrong. they didnt take too long in getting back to you either.

 

[cap'njack.]

Due to the issues i had at DLRP a few weeks ago i sent a complaint to Disney and today they sent Kyra a Winnie the Pooh soft toy and a very long letter apologising for the mis communication etc and that if i contact them before my stay in September they will make sure my stay goes smoothly.

Kudos to Disney, Kyra was made up with the soft toy. Really wasnt expecting anything except a sorry.

Glad you got your sorry

For me the wait continues......

 

[thelittlemermaid83]

Hopefully you will recieve something soon John.

Maybe they are arranging a refund or something for you?

 

[DLPdaft]

Glad you got a response, and an apology Emma - and I bet Kyra loves her new friend

 

[tennisfan]

Great response from them, Emma

 

[sam_rogers]

glad you got a response

 

[cap'njack.]

Hopefully you will recieve something soon John.

Maybe they are arranging a refund or something for you?

LOL! Or maybe some sort of loyalty card

That's a point...if only DLRP had a loyalty card we'd be rich!

 

[thelittlemermaid83]

Glad you got a response, and an apology Emma - and I bet Kyra loves her new friend

She adores him esp as she thinks Mickey sent him to her

 

[ghockley1981]

thats a nice little touch, i wonder how they'll make it smooth for your next trip?

​

 

[Cyrano]

Good to know on this occassion that customer service from DLP is much improved.
I think you had the best attitude just looking for an apology.

 

[poppyolivia]

what happened? what did I miss? show me the thread, show me the thread!!

 

[thelittlemermaid83]

what happened? what did I miss? show me the thread, show me the thread!!

There wasnt a thread hun.

Basically i had problems with Cast Members giving out wrong information which caused a problem at Disney Express, and i complained about the 50 euros they said it would cost for 1 balloon for Kyra after being told i wouldnt have to pay for anything and for the CM at reception being very rude.

 

[britchic4]

That shows a nice touch at least! Bet Kyra loves her new cuddly friend.

 

[jillrobinson]

I'm always pleased to see good customer care being shown and especially pleased when it comes from my favourite place.
Well done Emma & Kyra - enjoy your unexpected pressie.

 

[Boo-Boo]

Thats great customer care....I bet Kyra was so excited!

 

[poppyolivia]

There wasnt a thread hun.

Basically i had problems with Cast Members giving out wrong information which caused a problem at Disney Express, and i complained about the 50 euros they said it would cost for 1 balloon for Kyra after being told i wouldnt have to pay for anything and for the CM at reception being very rude.

50 euros You are kidding! Did you have to pay in the end? Was he rude because you said you wouldn't pay?

gosh thats horrible!

 

[joolz1910]

Emma, what went on? I've completely missed this! You have to explain to us!

 

[thelittlemermaid83]

50 euros You are kidding! Did you have to pay in the end? Was he rude because you said you wouldn't pay?

gosh thats horrible!

Emma, what went on? I've completely missed this! You have to explain to us!

No I didnt pay, and i explained that this was never mentioned when i emailed customer care about having a balloon in the room. I was then told that they would give Kyra something but they was out of stock and to come to reception the next day and it would be sorted but the CM at reception fobbed me off and tried to call me a liar.

Also I had no luggage tag to claim my bags back at Disney Express as reception took it when i checked in so i was told to just show my easy pass when collecting my luggage, but the CM at Disney Express wouldnt give me my bag as i needed the matching luggage tag. It took me about 20mins to get my suitcase back no thanks to being mis informed by Consierge at the hotel.

 

[joolz1910]

No I didnt pay, and i explained that this was never mentioned when i emailed customer care about having a balloon in the room. I was then told that they would give Kyra something but they was out of stock and to come to reception the next day and it would be sorted but the CM at reception fobbed me off and tried to call me a liar.

Also I had no luggage tag to claim my bags back at Disney Express as reception took it when i checked in so i was told to just show my easy pass when collecting my luggage, but the CM at Disney Express wouldnt give me my bag as i needed the matching luggage tag. It took me about 20mins to get my suitcase back no thanks to being mis informed by Consierge at the hotel.

50 euros for a balloon? I'd expect it to be attached to a plushie and a bottle of champagne for that, plus hand-delivered by the main Mouse. I hate being made to look like a liar because of miscommunication. I can imagine you stood your ground though, Emma! lol