Comment Regarding Member Services

[Stinson]

From time to time, I've read on this board that some people have been dissatisfied with their contacts with Member Services. Well, very late in September, I decided to try to book an 8 day vacation during the Christmas/New Year period. Of course, considering that this is the busiest time of the year, everything was already booked, so I went on to the wait list. Being a nervous person, during the last month I have called Member Services nearly every day to check on my wait list status, and I've had an excellent experience dealing with each person I've spoken to. I've been a member since before Boardwalk opened, and the people who work for Member Services are just as friendly and helpful now as they were ten years ago. Since I became a DVC member, membership has more than quadrupled, yet in my opinion, the service provided by the Disney Vacation Club has remained excellent. This is not to say that I have not had occasional problems, and from time to time, I've been vocal with my complaints. However, overall, DVC has provided a great vacation experience for my family. By the way, the wait list has come through for us for all 8 nights . . . so two months and counting!

 

[spiceycat]

great news!!!

I have also had great service with MS and the resorts.

Yes I have had problems.

but hey I GO alot!!!

 

[TnRobin]

Thank you for this wonderful post.

People do tend to post and discuss those things that have gone wrong. We do tend to take the good things for granted (myself included). Thank you for taking the time to posting about the good stuff.

 

[DisZip]

I have to admit when I saw the subject I though "oh no, what now", but was pleased to see a positive post.

Personally, I have yet to have a bad experience with MS or any other
CM's for that matter - done not mean they don't happen, just that we have yet to experience it.

 

[bobbiwoz]

I'm impressed that you did get an 8 day stay with your search beginning in September!

I have been very pleased with my dealings with MS. We have been members for 2 years and I have no complaints.

Thanks for pointing out MS's good work!

Bobbi

 

[goofy4tink]

Congratulations on getting your nights booked!! I have to say that I have yet to find a person in MS that hasn't been cheerful and helpful when I have called. Now, I wish they could 'magically' make my waitlist happen, but that doesn't look like it's going to at this point. Good for you...have a terrific time!