Comment cards

[pth]

I was wondering if anyone has received any response from DCL after your cruise if you had any problems or concerns you had mentioned on your comment card you turned in.

 

[disboo]

We have not made comments worth replying to, but we did notice that there really isn't ANY space to write in comments/suggestions/concerns unless you write around the margins.

 

[vikingfans]

I have sent a letter after every cruise letting them know what I liked and disliked (I've only had one dislike)

I've always gotten a letter in response. If they have done anything for the CM's that I talk about I don't know about it. But it's always nice to get a response.

I know the Cruise line always likes to know what they can improve on. So if there was something amiss during your cruise, please send them a letter.

 

[wdwmom2]

I forgot to turn in my comment card at the end so I e-mailed DCL directly. I told them the names of my servers and cabin steward were a told them what a great job that they did. I wanted to make sure that they got credit for a job well done. Guest communications promptly e-mailed me back thanking me for the wonderful comments and said that my letter would be put in each one's personal file "as a record of their dedication to the Disney spirit of hospitality".

Sharon

 

[CM_Mom]

FYI, the CMs that are mentioned by name get recognition from their department and it goes in their permanent record. It makes a difference especially in the morale for the CM. We all do better when folks recognize our efforts.