Combining internet and phone reservations

[firenurse]

Booked a campsite at Fort Wilderness, but wanted to add an extra day. Keep calling back, but they keep telling me no availability. Checked online and it was available!! So I booked it online. They told me they could combine the two, so we would'nt have to move campsite. Called back to combine and they said they could'nt do it!!! Phone and internet reseravations are totally different. Could someone please explain the difference to me? How can there be no availability on phone resv. but avail on internet?? Have I really screwed up, but I was given wrong info by csm.
Thanks to anyone who can clarify.

 

[cranbiz]

Call CRO and ask them to note that you have a continuing ressie. It may not guarantee keeping the same site, but it won't hurt.

What will probably happen is that you will need to checkout/checkin on the last day of your first ressie.

 

[safetymom]

Yes you would have to check out and back in again but that doesn't take very long. I agree to have both reservations note that they are continuing so you don't have to move.