I just spoke with my TA and she said that the 40% off code was intended for select families and it somehow got out. She said that Disney is going to go back and "un code" everyone's ressie who DID not have the proper PIN with their name to use the code. I told her there is going to be some very unhappy people out there.
Just wanted to pass the word.
Princess-rn, I wasn't one of the lucky one who got the code or was able to book with it. Disney has always had the right to adjust rates, so this is not something new, but I have never heard of them doing it. However, I think it would be a public relations nightmare if they were to rescind the discount that people, who were not in the targeted audience received. Those that recieved the discount (not those targeted) had to have had a CM push it thru the system with, what I can only imagine as an override and a reservation confirmation was sent based on the discounted rate information. From my perspective, when that happened, it was an authorized discount, 'approved' by an 'authorized' representative of the company.
I have gone thru the 'why didn't I get a discount when others did' phase and have moved beyond it (ok, for the most part), believing, optimist that I am, that something else will open up for me. That said, should Disney really enforce their right to rate adjust, then I, and I am sure many, many others, will be more than steamed for the reasons I mentioned above. Only Disney knows how much potential revenue they lost by giving discounts to those not targeted, but I think it could cost them much more than that in intangible good will and trust should they decide to remove those discounts that the CM's 'approved'. My personal perspective: should they move forward with this, would I ever trust that a quote or confirmation I received from them would be honored in the future? I honestly don't know how to answer that, but I think I would always have the scenario of Disney changing my rate in my head until the moment I checked-out.
The whole code thing has been a PR fiasco for them - you read the boards and know how many negative feelings were generated. I can't imagine that they would exacerbate it further by changing rates on a confirmed reservation (that a properly authorized agent of the company approved).
I remember many years ago, United Airlines was running a special to London. What should have been listed as a $250 special promo fare on their webpage, got programmed in as $2.50. It was several hours before the powers that be at United figured out why the bookings increased as they did and changed the fare to $250. Within hours, United issued a public announcement admitting their error and honoring the $2.50 fare for those who booked it that way. Did they take it on the chin and lose thousands in bookings? Absolutely, and I think they did the stand up thing by doing right by their customer and that's what Disney should do. All of this of course is just my 2cents. I'm off my soap box now. Thanks for listening.
Either way, that 40% off code is a pretty great deal
