Cockroaches and hotel rooms...what's fair?

[luvmy3]

If you see them, the place is infested. No room would be roach free. Ew.

Exactly, another room would stil have them, even if they weren't seen. And as for getting a free meal, NO WAY would I be eating anything there.
I would leave, and demand a refund.

 

[dis-happy]

Basically I'm wondering, if you found cockroaches in your hotel room would you be satisfied with being moved to another room or do you think you should be compensated in some way? Free night, free breakfast, discount? We're talking like 20-30 baby cockroaches crawling on the bathroom floor and one bigger "momma" one. The room was otherwise clean except the bathtub had one long black probably ladies hair on the bathtub ledge if thats the right word for it. It's a well known chain. My husband videoed the bugs with his cell phone and showed the front desk. They moved him to another room and said the manager would call him when he came in the morning. My husband got no call. He even stayed another night so the manager could've reached him if he wanted to. He's a little put off because he thinks the manager should've done something to make up for it. It's hard to believe there could be that many bugs and noone knew about it. What do you think? Is he wrong to expect compensation of some kind? Was switching him to another room enough? What would you do?

His boss was paying for the room. They had 2 rooms. The boss was in one my DH in the other. I guess the bosses room was fine but he was shocked about the bugs too. Even after my DH was relocated he barely slept. He kept imagining bugs were crawling on him. Probably switching hotels would've been the way to go. The next night they did go to a different hotel. They sure weren't going to go back to that one.

I'm a tad confused---on the first post it said your dh stayed an extra night so the GM had ample time to contact him, on the second post it said they left after that first night. Either way, if someone else paid for the room the options are more limited.

 

[lizabu]

My bad...they needed a hotel 3 nights...they stayed at the roachy hotel 2 nights and a different hotel the 3rd night. They were stuck at the 1st hotel the 1st 2 nights because it was all prepaid by DHs boss and apparantly he couldn't get his money back. On the 3rd night when they had the option of making a choice they chose to go elsewhere

 

[IDoDis]

Last spring a hotel in my city was recently renovated and had a huge water park put in, so DD asked if she could go there for her birthday. She took three friends along and we spent the night at the hotel so that the girls could use the water park for that Saturday and the following Sunday.

Upon checking in we found a huge brown dead cockroach in the bathroom. At least it was dead, but still -- GROSS! Nothing like hearing teenagers screaming their heads off over a roach. I called the front desk and they moved us to a different room. Checking out was not really an option because this was DD's birthday party and she had her heart set on being there. The person who met us at the new room with the room key, also gave each of the girls a voucher for $10 in game room tokens.

We ended up having a few other problems, like no blankets with the pull-out couch and when I asked for a few blankets to be brought to the room, we got one blanket that was real thin and had a hole in it. I was the one on the couch, and tried to sleep with only the one blanket which was not enough, so I called the front desk again and asked for another blanket, but was told they didn't have any more. They were at capacity and had given out all of their extras! So I froze all night long.

The hallways were also loud with kids running up and down the halls all night. The hotel security finally did a sweep of the hallways and things quieted down by 11:30pm. We had a baseball team in our hallway where the men kept opening doors and yelling down the hallway at each other saying foul words.

So upon checking out, I was asked how everything was. I told them about the roach, the blanket problem, and the noise. They took $50 off my bill. Was that enough? I don't know. Now here we are a year later after the hotel waterpark opened and they are going to have to close in May if they don't get a new investor. It took 3 years to build the water park, but if the hotel is not running well, that's the price they'll pay.

 

[JerseyJanice]

If you see them, the place is infested. No room would be roach free. Ew.

This. If there were bugs in one room, they are in every room of that building.

I hope you were EXTREMELY careful with any baggage brought into that hotel. I would unpack in my yard, shake everything out, then launder well.

Sometimes, it's enough to be compensated for bad service. IMO, this isn't a case like that. I'd move and worry about the refund later because I don't want to stay any place with bugs in it that could wind up in my home.

 

[TheBigBadWolf]

This. If there were bugs in one room, they are in every room of that building.

I hope you were EXTREMELY careful with any baggage brought into that hotel. I would unpack in my yard, shake everything out, then launder well.

Sometimes, it's enough to be compensated for bad service. IMO, this isn't a case like that. I'd move and worry about the refund later because I don't want to stay any place with bugs in it that could wind up in my home.

This was MTE. I would be very afraid of bringing a roach home in my luggage! There is no way I would stay in a roach motel and risk bringing one home with me. Ugh.

 

[shortbun]

If you see them, the place is infested. No room would be roach free. Ew.

I think this is true and I think most hotels have them because people bring them in and people leave food laying around all over the place. I love a nice hotel but it would not suprise me to see bugs. I'd ask for another room but certain NOT the room next to it because you know they're gonna spray and the bugs are going to crawl next door. I would not expect further compensation, I would not stay there again and I wouldn't eat there.

 

[mousebymarriage]

I surely wouldn't be asking for free food.

I would leave. There is nothing they could offer me there that I would want to accept. I would get out and fumigate everything that had been in the room. Why would you want a free breakfast after that???? Blech

I completely agree!

 

[bicker]

I would leave. There is nothing they could offer me there that I would want to accept. I would get out and fumigate everything that had been in the room. Why would you want a free breakfast after that???? Blech

That makes a lot of sense. If the patron is willing to stay, then the problem really wasn't all that big of a deal to the patron, and so relocation to another room is enough. If the patron wants to leave, then there's nothing worthwhile that can be offered as compensation, other than giving the patron their money back given that they didn't stay the night because of the problem. Receiving more consideration than that would be nice, but shouldn’t be expected. While it is okay to be hopeful to get more than that, it is okay in precisely the same way it is appropriate to be hopeful that you’ll win the lottery.

 

[lizabu]

Thanks guys. I shook his stuff out on the front lawn too and all his clothes went right into the washing machine...makes my skin crawl. DH wasn't too pleased and thought they should've got back to him or his boss and offered to make it up to them. I agree by staying he was basically accepting it. I still plan to put the video up on Trip Advisor. He was working and barely in his room so it's not like a vacation or a big event like a honeymoon that could be completely destroyed by such a thing. It might be nice to warn others about the infestation. I'm thinking its a new issue because all their other reviews say how great this hotel is.

 

[undertheradar]

Since DH's boss was paying for the room, the issue is complex. Your DH had the room with the bugs and accepted a room change. We can all state what we thought was fair compensation, but the hotel decides how or if they compensate. Would it be better customer service to adjust the bill, I'm sure we all think it would be. Is the hotel obligated to do anything other than move the guest to another room, no. OP, your DH should contact the hotel chain's corporate office. Perhaps they have more issues at that hotel and they will be better suited at addressing your DH's complaint.

 

[bicker]

I'm thinking its a new issue because all their other reviews say how great this hotel is.

Indeed. Even one "unclean" guest can carry in and thereby leave behind an infestation that could take significant measures to eliminate.

 

[canopynut66]

Basically I'm wondering, if you found cockroaches in your hotel room would you be satisfied with being moved to another room or do you think you should be compensated in some way? Free night, free breakfast, discount? We're talking like 20-30 baby cockroaches crawling on the bathroom floor and one bigger "momma" one. The room was otherwise clean except the bathtub had one long black probably ladies hair on the bathtub ledge if thats the right word for it. It's a well known chain. My husband videoed the bugs with his cell phone and showed the front desk. They moved him to another room and said the manager would call him when he came in the morning. My husband got no call. He even stayed another night so the manager could've reached him if he wanted to. He's a little put off because he thinks the manager should've done something to make up for it. It's hard to believe there could be that many bugs and noone knew about it. What do you think? Is he wrong to expect compensation of some kind? Was switching him to another room enough? What would you do?

Have had them in deluxe as well as value hotels and WDW wants to know (and prefer to see it) as they will then re--spray as it is on going problem in any Gulf state. don't like it but is just damp there and it is what it is. they try hard will give them that. did I get a free room? no would not consider even asking for that reason. the love bugs bother me much more and there is NO spray that rids them they stain clothes etc. we were on the 10th floor at Travel lodge one time and i got up in middle of night and stepped on something in the bathroom and was a Gecko? scared me to death. I ask at front desk if he took the stairs or elevator..

 

[mhsjax]

I live in Florida, I hat roaches. I have never encountered one in a hotel room. A roach inside that has had babies is just disgusting, and yes you should have switched hotels and no they aren't impossible to control. Those big palmetto bugs don't survive inside very long, they are made to live outside. German roaches, the ones that survive inside, if you see those, run as fast as you can. those aren't brought in by anyone and are a sign of being unclean .

These is no excuse for that in a hotel room. An occasional one by itself sure, but not one with babies. That hotel isn't doing it's job.

And love bugs, they don't carry germs. Roaches do.

 

[C.Ann]

Since the room was already paid for, I would have insisted on a full refund and I would have found a different hotel to stay in.. There's no way I would stay in a hotel with that many roaches in one room..

I hope your DH leaves his luggage, carry-on, computer case, etc. outside when he arrives home until you can fumigate it properly.. Those little buggers are masters at "hitch-hiking"..

 

[LuLuO]

A. I wouldn't have remained in the hotel. And

B. I wouldn't have been charged for my room which I was leaving.

Yep. One look at those roaches and I'd be out of there.

 

[avgeek81]

My friend and her bf went to a wedding last week. It was only an hr away and werent sure if they were gonna stay over. They decided to stay at the lst minute and could only get a room at a motel down the road that looked like it hadnt been remodeled since 1973. They got in the room and saw roached in the bathroom. Suddenly they decided they didnt mind driving home that night. They got a refund on the way out.