CMs "helping" with boarding, etc.-what I was told

[Simba's Mom]

Several CMs this week have told me this as the current policy for "assisting"-while they can offer a hand, elbow, whatever to help, they cannot do anything that involves "push or pull", such as help pull a guest struggling to get out of a ride. Many CMs this week have offered to lend me a hand, arm, whatever-sometimes even if not needed "just to let you know if I can lend a hand",but when I asked a couple, just out of curiosity, what they can't do, it seemed that their training said not to do any "push or pull". I thought that was an interesting clarification. So that's why they won't help lift a non-ambulatory person onto a ride.

 

[nursejackie]

Disney have a duty to protect the health and wellbeing of their staff, and in particular from injuries to their back. As a nurse we have compulsory moving and handling training to ensure we are taught the correct skills to protect us, and our patients from injury, and also provided with necessary equipment. Incorrect techniques can cause injury to both parties, and in a litigious society, that can cost a lot!

 

[elvispursley]

Even as an OT who had specific training in safe body mechanics for lifting/transferring patients, I still injured my back with a 4-yo. It’s absolutely understandable why CM can’t do anything more than off an arm/ hand to steady someone. Nice that you erected able to get some clarity and report back here for all of us on the current policy!