CM on the phone told me something differnt then site.

[iluvmickeytown]

I just got off the phone and the CM told me that the only thing available for July 3 was Music in the value cat. I just checked on the site and it's showing Pop. What's that mean?

 

[ConcKahuna]

Probably that the web sales department is alloted a certain number of rooms they can sell and the floor agents who answer the phones cant access those rooms. I know that's how it works with most resorts and outside companies (like Expedia, Hotwire, etc), and with Disney being so big I could see that being the case with different departments too.

 

[Fuddrules]

That means book on the website

 

[Trekker]

That means book on the website

if you want to stay at POP!

 

[SorcererDonald16]

I ran into this problem when booking my trip this year. Pop showed availability online but none was to be had on the phone. Hung up, and then booked it online. Called back, got another CM, and he explained that the website (when working...) shows any cancellations or openings sometimes a day before it shows up for them, the phone folks. True or not, I don't know, but it sounds plausible. When trying to move to CBR, the same thing happened. A water view room that hadn't been available before showed up online on a Monday, nothing available according to the CMs on the phone. Tuesday it was still online and also on the phone.

If you see something you like online and it's not on the phone, I would wait to book it over the phone, either way. Better safe than sorry.