CM compliments cards?

[jaz0308]

The chef at The Plaza really went above and beyond for our daughter with peanut/tree nut allergies and I would like to acknowledge him as I have heard that it really does make a difference for cast members. I stopped at guest relations on my way out of the park but the CM just had me make a note on a post it and that doesn't really seem like it would go anywhere.

Can anyone provide me with an email address to acknowledge this amazing service?
Thank you!

 

[mzsarah10]

I went onto the Disney World website and emailed them with the details after we had exceptional service at BOG. They called me a few days later and followed up with the details. They said they were going to call her manager and let them know what a great job she did.

 

[minnie mum]

Here's the email address:
wdw.guest.communications@disneyworld.com

 

[jaz0308]

Thank you both!

 

[TheRustyScupper]

1) Good comments from guests are always welcome to CM's.
. . . great for the ego
. . . makes you feel appreciated
2) But, they make VERY LITTLE difference in practical terms. Comments get you,
. . . no extra money
. . . no future salary increases
. . . no promotions
. . . no preferences
3) Basically, people like to think the cards help, but they really don't. *
4) To make a comment,
. . . send an email to Guest Communications
. . . ask they location (restaurant, ride, resort, etc) for a "FANtastic" card.
. . . ask for a manager and tell the manager, right away

* Oops, let me modify that statement. There IS a drawing once a month for anyone (property-wide) receiving a "FANtastic" card or
good email/manager comment. The drawing award (last month) was $50. FANtastic cards were originally a comment card completed by a CM for another CM, but guests can also use them.

 

[jaz0308]

1) Good comments from guests are always welcome to CM's.
. . . great for the ego
. . . makes you feel appreciated
2) But, they make VERY LITTLE difference in practical terms. Comments get you,
. . . no extra money
. . . no future salary increases
. . . no promotions
. . . no preferences
3) Basically, people like to think the cards help, but they really don't. *
4) To make a comment,
. . . send an email to Guest Communications
. . . ask they location (restaurant, ride, resort, etc) for a "FANtastic" card.
. . . ask for a manager and tell the manager, right away

* Oops, let me modify that statement. There IS a drawing once a month for anyone (property-wide) receiving a "FANtastic" card or
good email/manager comment. The drawing award (last month) was $50. FANtastic cards were originally a comment card completed by a CM for another CM, but guests can also use them.

Thanks for the info. I will still send it just so that he knows his efforts were greatly appreciated!

 

[Dug720]

1) Good comments from guests are always welcome to CM's.
. . . great for the ego
. . . makes you feel appreciated
2) But, they make VERY LITTLE difference in practical terms. Comments get you,
. . . no extra money
. . . no future salary increases
. . . no promotions
. . . no preferences
3) Basically, people like to think the cards help, but they really don't. *
4) To make a comment,
. . . send an email to Guest Communications
. . . ask they location (restaurant, ride, resort, etc) for a "FANtastic" card.
. . . ask for a manager and tell the manager, right away

* Oops, let me modify that statement. There IS a drawing once a month for anyone (property-wide) receiving a "FANtastic" card or
good email/manager comment. The drawing award (last month) was $50. FANtastic cards were originally a comment card completed by a CM for another CM, but guests can also use them.

So have they done away with the cards at Guest Services? I filled one out for Merida during Marathon Weekend 2014 (maybe 15, but I think 14) because she was AWESOME - seriously the best character interaction I have ever witnessed or experienced (I did both) and followed it up with an email. The OP indicated she was given a post-it note...

 

[Dean Marino]

What we've done in the past, beyond emailing anyone.....

There have been times we've asked to speak to the Manager on Duty . Poor things are always terrified when this happens - they just KNOW someone has a big complaint, or wants to get comp'd.... So, the Manager approaches, wearing the best smile they can manage....

Then we bombshell 'em . "We just wanted to let you know that ______________ went above and beyond, gave us GREAT service, GREAT menu advice, and that this person is a MAJOR ASSET to your wonderful Restaurant" .

Because of the obvious setup? The Manager is usually floored . When Ratings time comes (and I bet WDW has a version of this) - standard practice in other companies is that the Managers get to vote on a forced-ranked distribution of salary increases .

Just what we do.... .

 

[mrzrich]

When we went to guest services last week to give kudos, guest services entered my compliments into the computer

 

[TheRustyScupper]

When Ratings time comes (and I bet WDW has a version of this) - standard practice in other companies is that the Managers get to vote on a forced-ranked distribution of salary increases

1) No.
2) ALL raises for hourly employees are per union-contact dictates . . . repeat, ALL RAISES.
3) The salary levels and increases are set per the 3-year contract agreement.
4) Sure, getting a comment card from a guest is a great ego boost.
5) But, ONLY an ego boost.

NOTE: I ran five union plants (including vehicle assembly plants) during my "prior life" (before retirement), and there was no leeway for performance raises for hourly employees. And, Disney is no different.

 

[dachsie]

It ever hurts to boost someone's ego

 

[bryanb]

Sending an email to that address is even better than telling the manager. I can attest that anything you email in writing will get special attention and go into their file. If you just tell their manager, the CM might just get a pat on the back and a thanks.

Disney goes to painstaking efforts to ensure that written guest feedback is circulated internally and acted upon, even if it's hard to see what happens behind the scenes as a guest. No need to wait in line at Guest Relations -- you can even send the note from your phone while standing in a queue.

 

[Dean Marino]

1) No.
2) ALL raises for hourly employees are per union-contact dictates . . . repeat, ALL RAISES.
3) The salary levels and increases are set per the 3-year contract agreement.
4) Sure, getting a comment card from a guest is a great ego boost.
5) But, ONLY an ego boost.

NOTE: I ran five union plants (including vehicle assembly plants) during my "prior life" (before retirement), and there was no leeway for performance raises for hourly employees. And, Disney is no different.

Sorry to hear that - but I believe it. What I WOULD love to know - is there an effective mechanism for "helping" a really GOOD server financially, in the environment that everyone appears to have chosen? Really good tips are sort of obvious.... I'm hoping that there is SOME kind of mechanism for practical long range customer effect - even contacting the Union Steward.

 

[Dis703]

The chef at The Plaza really went above and beyond for our daughter with peanut/tree nut allergies and I would like to acknowledge him as I have heard that it really does make a difference for cast members. I stopped at guest relations on my way out of the park but the CM just had me make a note on a post it and that doesn't really seem like it would go anywhere.

Can anyone provide me with an email address to acknowledge this amazing service?
Thank you!

I was just at Guest Relations to acknowledge a few CMs who went above and beyond for us. At Epcot once I filled out a form on my own at HS the other day they just wrote down what I told them on a slip of paper. But both times they said that the information was going to be shared with their supervisors and that they would be presented with a certificate in front of their peers as coming from me and that it will go in their permanent file.

I have also used the email listed and when they called to discuss my experiences I was told basically the same thing would happen.