Hoping someone will have insight in this issue...
We checked out of the Cabins at FW on Friday and shipped a 45# box back home that we had shipped to the resort (via UPS). The CM recommended I use Fedex for my return shipping. I personally filled out the ship label and he told me he would call to request a pick up of the package. A couple of hours later I received a vm message that I had a package available for pick up at the front desk, which was a mix up, I'm sure... I called back and was on hold for some time and was told they would call me back because they were very busy. No one called me back. When I check the Fedex website using the tracking # on my receipt, there is no info. I called Fedex and they have nothing in their system with that # either. I called the FW resort and they looked and said there was nothing in their package/shipping area....so it sounds like my package is lost in transit or something. Has anyone had this experience before? I'm hoping that it will take a day or so and then show up in the system....or maybe just show up on my doorstep. It was shipped 3-day which would be Tuesday....any help would be appreciated.
We checked out of the Cabins at FW on Friday and shipped a 45# box back home that we had shipped to the resort (via UPS). The CM recommended I use Fedex for my return shipping. I personally filled out the ship label and he told me he would call to request a pick up of the package. A couple of hours later I received a vm message that I had a package available for pick up at the front desk, which was a mix up, I'm sure... I called back and was on hold for some time and was told they would call me back because they were very busy. No one called me back. When I check the Fedex website using the tracking # on my receipt, there is no info. I called Fedex and they have nothing in their system with that # either. I called the FW resort and they looked and said there was nothing in their package/shipping area....so it sounds like my package is lost in transit or something. Has anyone had this experience before? I'm hoping that it will take a day or so and then show up in the system....or maybe just show up on my doorstep. It was shipped 3-day which would be Tuesday....any help would be appreciated.