I agree. I dont know why it's as popular as it is, the food and service are terrible.
After they started the new CC system for making ADR's it seemed that some of the madness died down, Im guessing that they are purposely trying to kill of even more business with this new policy. Sometimes being too busy isn't a good thing.
Personally I don't understand why they dont go to a CC policy with all the Signature and harder to get restaurants--Le Cellier ocmes right to mind. Even if they made it a four hour cancellation on some of the more casual places, it would certainly help to open seats for people and cut back on no shows.
We were in the MK after the marathon this past Sunday and decided to stay at WDW for the day and have dinner in MGM before the Osborne Lights. I called from my cell phone and booked dinner at Mama Melroses. I was very glad I did, because when we got there they were turning away anyone without PS's. Yet I saw some empty tables which I can only assume were no shows. Had there been a CC hold, perhaps people would have been considerate enough to cancel so people without ADR's could have been accomodated. (BTW, we heard the hostess tell one party there were no ADR's left at any MGM restaurant that night, it was all counter service only.)
Anne