jake1year
Mouseketeer
- Joined
- Jul 25, 2011
- Messages
- 74
I know in this day and age websites have a lot of cred. Disney's is generally good, but there are holes in it--and this is one of them. If you have an issue and it is important enough to you, I recommend going to Guest Relations to resolve it. I would not debate supposed policy with the CM that is most likely trying to do their best to both follow the policy they were trained with and to make guests happy.
The assumption that most here are making is that what the site says agrees with what they are trained to do. I agree they should, I just don't agree that they necessarily do.
Gotcha! Might have trouble with this!
I did put a lot of cred in their site that's how I assume most people plan their vacation. Intill this thread I wasn't thinking I would have any problem with rider swap. I have a 13 year old and a 6year old ride chicken!
If we did go to guest services do you think they will follow their own website and make it right?