Check your receipts!!

[mom2rose&john]

On Sunday I found pricing errors on two of my items when I was at the check out at Kohl's. I was aware that the prices were lower than the register was scanning when I was cashing out and told the cashier immediately. The cashier did not care at all that there were errors. She just said that is what it is scanning at and didn't even offer to call a manager. I let it ride and then went back and took pictures of the prices at the racks and went to customer service. Customer service was stellar. On both items they deducted the kohl's cash again and also gave me an extra $20 in Kohl's cash. However, the $20 may be a NYS law. I know, at supermarkets, if the price on the shelves is lower than the scanned price by law they reimburse you 4 times the difference up to $10 for each item incorrectly charged if you take the receipt up to customer service after the transaction is completed.

 

[Traveling on cc points]

In Connecticut, it an item rings up incorrectly, we get a full refund plus the item for free (up to $20) my SO makes fun of me because I always check my grocery receipt, line by line to make sure everything rang up correctly. At least twice a month I find errors.

 

[gottalovepluto]

Those are some sweet state laws! But it sounds like your stories do have a problem so they were necessary. CA doesn't have anything like that to my knowledge, the store just fixes the error.

 

[Jen and Ashwin]

Those are some sweet state laws! But it sounds like your stories do have a problem so they were necessary. CA doesn't have anything like that to my knowledge, the store just fixes the error.

Michigan also has a similar law. I didn't know that until I checked out and noticed that my chips were more expensive than marked on the shelf. I took my receipt to customer service and they gave me a full refund on the items plus $5. It turns out the sale had ended the day before but they forgot to take down the sign.

 

[BLAZEY]

In Connecticut, it an item rings up incorrectly, we get a full refund plus the item for free (up to $20) my SO makes fun of me because I always check my grocery receipt, line by line to make sure everything rang up correctly. At least twice a month I find errors.

BC, Canada has a similar law, up to $10.

 

[DisneyMandC]

Man am I jealous of these laws! Nothing like that in Virginia...

 

[cheapster316]

It is by county in NY. In so jealous when my dad gets these deals.
Upstate ny they just honor the price

 

[KarenAylwood]

Man am I jealous of these laws! Nothing like that in Virginia...

I'm in VA too and didn't think we had anything like that. I haven't had issues though getting a price changed. I complained in Target the other day and the woman just immediately changed it to what I said it was.

 

[tcufrog]

I agree. At my local grocery store yesterday they had a deal where you got a coupon for $15 in store credit if you bought $100 in gift cards for places I was planning to get gift cards for anyways. When the teller rung it up I was given a $10 store credit. I went to customer service to get it straightened out. She couldn't find a good fix so she just gave me $5 in cash.

 

[maxiesmom]

Michigan also has a similar law. I didn't know that until I checked out and noticed that my chips were more expensive than marked on the shelf. I took my receipt to customer service and they gave me a full refund on the items plus $5. It turns out the sale had ended the day before but they forgot to take down the sign.

They actually don't have to do that. The scan law is really for the price marked on the item, not any sale signs. They gave you the extra $5 to be nice, because that is not the law.

 

[Jen and Ashwin]

They actually don't have to do that. The scan law is really for the price marked on the item, not any sale signs. They gave you the extra $5 to be nice, because that is not the law.

Actually, that isn't correct. The Michigan law changed in 2011, and states, "the most fundamental change [in the law] is that retailers are required to display the price of items offered for sale in the store at the place where the item is located, but are no longer required to individually mark the price on the item itself."

SCANNER ERROR BILL OF RIGHTS

The new Shopping Reform and Modernization Act, or Scanner Law, requires that most items on store shelves be clearly displayed with the price; by signage, electronic reader, price sticker, or any other method that clearly and reasonably conveys the price to a consumer in the store at the place where the item is located. If an automatic checkout system (scanner) charges you more than the displayed price of an item, and:

1) the transaction has been completed, and
2) you have a receipt indicating the item purchased and the
price charged for it.

Then:
You must notify the seller that you were overcharged, within 30 days of the transaction, either in person or in writing. Within two days of receiving your notice, the seller may choose to refund you the difference between the amount charged and the price displayed plus a "bonus" of ten times the difference, with a minimum of $1.00 and a maximum of $5.00. If the seller does not pay you both the refund and the bonus, you may bring a lawsuit to recover your actual damages or $250.00, whichever is greater, plus reasonable attorney fees up to $300.00.​

So this is exactly my situation. I saw chips priced at 2/$5 on the shelf. I checked out, but the chips rang up at $3.50 each, for a total of $7. I went to customer service. They refunded the chips, plus gave me a bonus of $5. According to the law, they only needed to refund the difference in the cost between the sale price and the price that I was charged. But as I remember it, they refunded the entire $7 cost, plus gave a $5 bonus.

 

[pjlla]

Quick story, FWIW:

I have a relative who is very thrifty and always looking for a "deal"..... not necessary a way to cheat the system, but a way to work just barely within the system. Anyhoooo... we have a similar law here in NH (if a grocery item rings up for a price higher than the price on the shelf, you get the item for free plus a bonus... I think it is a few dollars). My DBIL was in a market early on a Sunday morning and the person in line ahead of him bought a dozen eggs. The eggs did not ring up correctly and the person buying them pointed that out to the cashier. The cashier corrected the price and gave the customer his bonus (free eggs plus cash). My relative, knowing that the cashier probably wouldn't immediately report the error to a manager, went back to the dairy case and grabbed 5 dozen eggs and brought them to the register. Obviously they rang up incorrectly. He pointed it out to the cashier, got all 5 dozen for free plus the cash bonus for each incorrect ring-up. Was it legal? Sure. Was it ethical? Hmm.... that's debatable. Was it clever? I suppose! ..............P

 

[maxiesmom]

I work retail in Michigan. I know how the state defines the law. We have what they had us accountable to in writing. Some stores may chose to go above and beyond.

 

[Jen and Ashwin]

I work retail in Michigan. I know how the state defines the law. We have what they had us accountable to in writing. Some stores may chose to go above and beyond.

Well, the law says otherwise. It is based on signage, so if you are not giving refunds and bonuses when a sign states a different price from what rings up at checkout, then you are in violation of law and open to a lawsuit.

You can read about the law here:

http://www.michigan.gov/ag/0,4534,7-164-17337_20942-134114--,00.html

 

[Eastern]

My relative, knowing that the cashier probably wouldn't immediately report the error to a manager, went back to the dairy case and grabbed 5 dozen eggs and brought them to the register. Obviously they rang up incorrectly. He pointed it out to the cashier, got all 5 dozen for free plus the cash bonus for each incorrect ring-up. Was it legal? Sure. Was it ethical? Hmm.... that's debatable. Was it clever? I suppose! ..............P

Here in NJ they would only give you one free item. No cash bonus, refund on the rest. (my experience)

I've gotten the free item, gone in the next day, saw the sign hadn't changed, bought it again, got the free item again.