Changing ticket dates - what a mess!!

[stitch'sgirl]

Because of tropical Storm/Hurricane Eta I pushed back our reservations by exactly one week. Airfare - no problem! DVC Resort - I had to change resort and room type, but easy enough. When I went on My Disney Experience to change my park days, it said I had invalid admission since you only have so many days to use them. But since I cancelled all of our park reservations I assumed it would wipe out the valid from and to dates. Boy was I wrong. I have been on hold for one hour and 50 minutes!! That's unacceptable. I should have been able to do this in the app EASILY!

 

[lorileahb]

Because of tropical Storm/Hurricane Eta I pushed back our reservations by exactly one week. Airfare - no problem! DVC Resort - I had to change resort and room type, but easy enough. When I went on My Disney Experience to change my park days, it said I had invalid admission since you only have so many days to use them. But since I cancelled all of our park reservations I assumed it would wipe out the valid from and to dates. Boy was I wrong. I have been on hold for one hour and 50 minutes!! That's unacceptable. I should have been able to do this in the app EASILY!

Good luck with the call! I know wait times have been long lately (between the storm and the ADR glitch). I was on hold for 4.5 hours yesterday. Somehow, the CM (whose day was probably a lot longer than mine) was still very nice... even when I was probably a little gritchy from the wait.

 

[skeeter31]

Because of tropical Storm/Hurricane Eta I pushed back our reservations by exactly one week. Airfare - no problem! DVC Resort - I had to change resort and room type, but easy enough. When I went on My Disney Experience to change my park days, it said I had invalid admission since you only have so many days to use them. But since I cancelled all of our park reservations I assumed it would wipe out the valid from and to dates. Boy was I wrong. I have been on hold for one hour and 50 minutes!! That's unacceptable. I should have been able to do this in the app EASILY!

The valid date of a ticket is tied to the date it was purchased for, as tickets have flexible costs based on the date they are for. Some days are more expensive than others.

 

[stitch'sgirl]

Good luck with the call! I know wait times have been long lately (between the storm and the ADR glitch). I was on hold for 4.5 hours yesterday. Somehow, the CM (whose day was probably a lot longer than mine) was still very nice... even when I was probably a little gritchy from the wait.

Four and a half hours!!?!?!? Ok, I will stop complaining!!

 

[Pixiedustaway07]

I was able to modify my ticket dates on My Disney Experience and pay a small difference in price. They walked me through it on the chat function.