Changing SW flight with companion pass

[bjscheel]

Have I made a mistake? I booked flights this morning for three of us and then added DH as my companion. I got EBCI for all. Tonight after talking with him we decided to return home a day earlier. I went to Change Flight and it says something about cancelling the Companion flight first. So I go to do that and it says the EBCI for him is not refundable. I haven't cancelled it yet. Is this what I have to do though? Cancel him first before I can redo our flights?

In hindsight I shouldn't book my companion until later I suppose, because I may rebook again if fares go down. But it feels weird to have us booked and not him. Or should I book him and just not get him EBCI until much closer to time?

 

[supersnoop]

I'm told that you can call in and they can modify the flight while keeping EBCI intact. You can always cancel the companion, so I usually wait until later to buy EBCI. That way, I can cancel and rebook online.

 

[Spunky946]

Just call in and they will fix it for you.

 

[LisaS]

We did this last year when we wanted to reprice DH's flight due to a price drop and I was his companion with EBCI. Changing DH's flight online required canceling my flight and losing the money spent on EBCI. So we called the A-List customer support number and the customer service rep took care of everything. Just be aware that once a Southwest CSR makes a change to your flight, you cannot change it yourself after that. You will have to call them again if you want to make any other changes.

 

[kmermaid]

Call them. I do this all the time when the price goes down

 

[bjscheel]

Just be aware that once a Southwest CSR makes a change to your flight, you cannot change it yourself after that. You will have to call them again if you want to make any other changes.

Because of this I decided to take the hit and cancel his flight & EBCI. I hate calling for things I can do online and I want to have the ability to make more changes on my own (hoping the fares go down!). I got us all moved to the other flight and I'll add EBCI to him when we get close to our trip.