Changing an excursion booking without canceling

[Doingitagain]

I booked an excursion for a party of 4. We decided only 3 of us are going. How do I modify it? If I cancel, it cancels it for everyone.

 

[PrincessShmoo]

I booked an excursion for a party of 4. We decided only 3 of us are going. How do I modify it? If I cancel, it cancels it for everyone.

You could just wait til onboard, you're not charged for the excursion until the cruise begins.

Or, try calling DCL.

 

[Doingitagain]

You could just wait til onboard, you're not charged for the excursion until the cruise begins.

Or, try calling DCL.

I read on another thread that if you didn't cancel three days before the cruise started, you will get charged unless you move it to another excursion.

Guess I will call Disney. It is tough planning when the nursery isn't open for little ones!

 

[PrincessShmoo]

I read on another thread that if you didn't cancel three days before the cruise started, you will get charged unless you move it to another excursion.

Well, that's a change. Time was excursions weren't charge to your onboard account until you actually took them. Then it changed so they were all charged the first night of the cruise.

 

[Doingitagain]

Well, that's a change. Time was excursions weren't charge to your onboard account until you actually took them. Then it changed so they were all charged the first night of the cruise.

This is what is currently on the DCL Port Adventures website:
You may cancel your Port Adventure booking up to 3 days prior to the cruise departure date. After that time, all reservations are final and non-refundable. All prices are subject to change without notice.

 

[lanejudy]

Time was excursions weren't charge to your onboard account until you actually took them.

While true there is nothing charged until you are onboard, there is a deadline for cancellations 3-day before embarkation. It’s possible an onboard cancellation can result in a charge unless someone else has requested to waitlist and they take your spot. This has been true for years.

 

[MomOTwins]

I've cancelled and rebooked activities in the app a bunch of times for this reason. If you are in the app ready to rebook the second you drop it the odds of it selling out to someone else before you can rebook it are next to zero.

 

[TheSpooph]

I’m in the same situation. Hate to cancel in case we lose it… I was wondering what would happen if I called in. Do they cancel/rebook or can they just directly change it?

 

[TheSpooph]

I booked an excursion for a party of 4. We decided only 3 of us are going. How do I modify it? If I cancel, it cancels it for everyone.

I was able to modify my reservation for the Royal Tea by calling DCL and working with the Website Resolutions team. I only waited about 20 min for the first CM who recognized I needed the Website Resolutions team. He then put in a call to that team and the wait time was 2.5 hours. But, they were able to make the change and I didn’t lose my reservation!!

I just worked around the house while listening to Disney hold music.