Rogers has NO, may I repeat NO packages for just this sort of situation!!! And yes there is roaming charges for texts in the US on the rogers network!!
I'm very sorry you got a bad Rogers representative. But I can assure that Rogers DOES have a plan for this situation. More info is available by
clicking here. That informations is from their wireless site for business users, but individuals can sign-up for it as well. I am NOT a business user, and they added it for me and it worked.
I just used it and it saved me big. It was 40$ for 60 minutes of airtime including long distance with no roaming charges whatsoever.
They have packages with more minutes available. It's an ADD-ON to your existing plan and doesn't involve changing your package. You can put it on for 2 months (as I did) .. My trip straddled my billing period date. So.. the days leading up to my billing date.. I had 60 minutes.. (Wednesday) and then for the days following Wednesday, I had another 60 minutes.
I got my bill last week.. all my phone calls while I was in the U.S. were included in the plan at 0.00$... including my calls to Canada. The only exceptions were 800 numbers.. they charge 10c or 25c or something for those calls. Again, there were only a few calls to 800 #s and I knew that going in.
I got a couple of text messages but I failed to check exactly how much I was charged for them on my bill. They were NOT included in that plan. I knew that. I think they were like 40c each.. I only got a few so.. that didn't add up to very much.
Sounds like you got a very bad representative from Rogers. I would think you could argue with a supervisor about your situation. I'm sure you've tried

I won't debate whether they suck or not.. but my experience was good. I fully accept your word that yours was not.
Anyway.. for 120 minutes with Rogers using my own phone number etc... that cost me 80$.
Regarding my TracFone idea... 120 minutes for 20$ including the phone....
That sounds great! Can you tell me how I could do the same thing?
Thanks!
Where did you order this from, one of the grocery delivery places, or direct with a phone company?
Did you have any problem with the resort holding your package until you arrived, and which resort was it?
I Googled the word TracFone and went to their website and under "Buy A Phone" the deal I mentioned is there. I haven't bought YET.. but I will buy and have it sent either to a friend in Orlando .. or directly to the resort.
Lots of people have packages sent to the resorts ahead of time. There are threads all over these boards about that. I think I need to put my name, and reservation number on one of the address lines along with the address of the resort. I'm going to double check with a CM friend of mine about this to be absolutely sure.
Knox