For those of us leaving next month...here is the e-mail Virgin Mobile sent me
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Thanks for contacting us here at Virgin Mobile.
Glad to know that you plan to use Virgin Mobile phone while you stay in USA!
To answer your question: you can buy a new phone at many retail outlets nationwide, or you can purchase one directly from Virgin Mobile. If you choose to purchase the handset directly from Virgin Mobile you can do so by calling one of our advisors or via our website at
www.virginmobileusa.com. The website lists our retailer outlets, information about our phone models (with an impressive set of features you won't find on any other phones out there), and great stuff about Virgin Mobile.
Keep in mind, with Virgin Mobile, you're free. Free from binding contracts, monthly bills and hidden fees. We offer simplicity, fun and the kind of customer satisfaction that makes you feel good all over. You'll stay with us because you love us. The only requirement we have is that you Top-Up (how you add airtime to your account) $20 every 90 days to keep your account active.
We have several service offers from which to choose - one that will be guaranteed to fit your needs!
Here's just a little bit more about our 20¢ per Minute plan: Add money to your account, then talk all you want ? all calls are 20¢ per minute. When you run low add some more. Just make sure to add at least $20 every 90 days to keep your service working . . . even if you have money in your balance.
Further, we only ask you to Top-Up $20 every 90 days, even if there is balance on your account. However, if you did not Top-Up your account after 90 days your account will become inactive and you will not be able to make/receive calls and if you still do not Top-Up, your account will remain in inactive state for yet another 60 days and then the account will expire and you will lose your number and balance on the account.
With Virgin Mobile phones, you can certainly use your phone to dial internationally, including Canada!
To know more about the listed countries, the code and pricing, you might want to access the link below,
http://www.virginmobileusa.com/rates/internationalCalling.do
What’s more if you happen to be a brand new customer then, I think you have made the right decision in choosing Virgin Mobile as your phone carrier, because we are offering “FREE” bundled airtime on select few handsets, for more info please access the link below,
http://www.virginmobileusa.com/phones/catalog.do
Once you have accessed the link you will view that free bundled airtime is being offered on Super Slice and Cyclops phone models, just click on “DETAILS”, to know more about the eligibility criteria, you can even place online order using the link.
Our International customer service number is (215) 757-9645. However, please be aware that calling this number will incur International toll charges!
Welcome to USA!
Hope we have been able to shed some light on this for you! If you have any additional questions or concerns, feel free to contact us via the web or by dialing 1-888-322-1122. We'll be delighted to assist you.
Ralph
Virgin Mobile At Your Service