mkymouse4ever
DIS Veteran
- Joined
- May 18, 2000
- Messages
- 5,224
Called yesterday to firm up our dates, had to drop 1 day of poly stay, and the CRO was very interesting. Started out this (I swear) a script, (hopefully she was really new?). Told her that I wanted to change a date, just dropping this day, etc.. Next thing she tells me, "ooh sorry its not available" "the poly is booked...no ap discount... I said wait 1 second (blood pressure sky high) I am dropping 1 day, not adding anything, I already have it.... CRO says "well its gone now" she starts talking about getting a package.. (migraine starting..) I asked "is this cro or wdtc" response "what is cro?" (now really nervous)! Lets start over I am only dropping a day not adding not changing anything around... she puts me on hold to get help...(finally) comes back on says Ok its fixed... I have her double check it with me again.. CM response "well its your own fault you have changed your dates before and and room category etc... I asked if that was a problem, cause you sound like it is... (getting really nervous) she pulls out her ace card "oh, here is the comment screen, I need to fill this in...) I am quiet sure says client raving lunatic... It's my own fault for not hanging up as soon as she started, remember always call back, till you get someone who know's what's going on! (anxiously awaiting yellow envelop, to recheck...).
MKY (thanks, needed to vent)

