Castaway Cay First-Aid Station

Jaypd

DIS Veteran
Joined
Dec 8, 2000
Messages
1,659
Just thought I would share a little story about the First Aid Station.

We just got off the Magic this past Sat. While in Castaway cay my 3 year old got a large amount of sand in his eye and could not open it. My wife and friend(Alex's DW) went over to the first aid station. When they got there the male nurse turns on a sink and says stick his head in there. Well the little guy trys twice with no luck. So the nurse has my wife pick him up. The nurse then tries to get my son to open his eye and being only three he is crying and not happy. Well here is where it gets bad. The nurse starts huffing and rolling his eyes because my son is being a three year old. Well at this point the nurse says lay him on the table as my wife does what this we hear the male nurse his partner I will see you later I am going to lunch. Poof he is gone. Well then the female nurse comes over with a Q-Tip and eye wash and says here use this and walks away. Now being that my wife has no medical backround what good does that do. Well thank god the friend with my wife is a RN and she and my wife were able to clean out his eye.

So anyway I go back in to find out what the deal is and the female nurse is still working the station by herself. There was two other guests now in there. I explain how upset my wife is. The nurse looks me in the face says well I disagree with your wife and her friend's story and walks away. :( Of course I went to Guest Services and told them what happend. Just thought I would share this little tid bit with everyone.

Other then that the trip was great everyone had a blast!!!!!
 
What a terrible experience!! I hope your son's eyes were Ok and he gotto enjoy Castaway Cay. What did guest services say?
 
Awww poor Zach :( That is just awful. Were they actual RN's working the first aid station or just regular CM's?
 
Debbie they are RN's or EMT's in the First Aid station. His eye turned out fine and he had fun.

As far as Guest Services....To say the CM was in shock is a understatement.
 

What a terrible story!

I suggest you send a letter to DCL informing them of this. It si definitely NOT how they want their guests to be treated!

I'm glad your DS is okay.
 

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