I guess it depends upon what time of year. We went in the first week of May. The first night we got there-thurs-we couldn't get anything. She offered us the next night-fri-& I think we had our choice of times. We did this right down at the concierge desk. If you think you are going in a busy time, then maybe call to get a ressie. If memory serves me correctly, it was either cash or charge to room. No credit cards. We had to hold the ressie with one, but when you have to pay the carriage driver, it's cash or room charge. The trip was $35 & I think Dh gave the driver $5 or $6? The driver will take your picture for you too. I think if you call 407-disney they will connect you to recreation or something.