Arrived today for 5 night stay in preferred room. Room had terrible odor musty mildew smell. Called front desk to request new room. Was told there were no other ground floor rooms in bldg. and head of housekeeping would come to check room. Housekeeper passing by said I "would get used to it"! Was she kidding?!
Head of housekeeping came and agreed odor was significant and brought room fogger to try to get rid of odor. Of course this did not work and maintenance was called as odor appeared to be emanating from A/C. He took out inside of A/C and put in different unit. We went to dinner at Ohanas where server brought appetizers and drinks and after about a half hr was ready to bring us dessert til we pointed out we were never served meat course! After this interesting meal we went to catch monorail back to MK to get bus back to CBR only to find out monorail was not working! We were told to go out and catch a launch or a special bus to MK or we could get bus to Contemporary and then walk to MK. We waited a while for a bus but could not get on and after 2 buses came and went full we decided to try another way.
Then another guest suggested we walk over to the Transportation/ticket CRT and take ferry boat over to MK. We did this and then waited almost another half hr for a bus to CBR.
Our room smelled even worse when we got back and still no fridge! Called front desk again and asked for manager. CM insisted I tell her problem and the said "oh my, you need to speak to a manager. She said a manager would come to our room but he called instead and I have to give whole story again. He confirmed there were no available comparable rooms. He offered to call another moderate resort to see if we could could get a room and after dealing with room and fridge situation since around 2 this afternoon we finally were taken over to POFQ at 10:45 pm where we have beautiful room with a fridge.
What a day!
