We are at cbr now, and really not impressed with cbr or Disney. The customer service at this resort (and honestly most everywhere we have been) is seriously lacking. We were at disney 3 years ago and were impressed with the friendliness and the flawless flow of everything. Not so much now. Everyt issue has been very minor, but add them all up and it equals a huge headache. So faad a miserable time checking in. Close to an hour and a half in line! I had read in many spots not to do online check in as the online lines were longer. Ha! We got to customs house on ME and the line was out the door, to the curb! The place was packed with crying kids, obviously tired after a long day travelling. And no entertainment to be had anywhere for them!
We finally got to our room, any plans for the afternoon were shot after that wait! The rooms are ok. Iam not impressed with the cleanliness, and I am not a neat freak by any nature. One of the bed skirts has a large and very obvious stain of unknown origins, eww. Most serfaces are covered in a fairly good amount of dust, and the lights above the beds have serious cobwebs! And also a very samll but extermly irritating thing, I have had to call the last 2 days because housekeeping failed to leave me the coffee condiment packages. Like I said, lots of small but irritating things.
The food court foor is good! But is a hit or miss if you get a friendly cm. Some of them are way grumpy! We ate at shutters the first night, the food was pretty good, but the service was horrible! We waited so long for everything! Dh finally took the kids and left when we asked for our bill and still didn't have it 10 mins later! And it wasn't even busy!
We have had only a couple issues with the buses. They are overall timely, but there is often an
ecv orwheelchair to load and busdrivers are spending upward of 15 min to load them! So we catch the bus at a good time, then wait to board. The buses have been very crowded! We have ha d to stand several times. This would be a whole other post, but it infuriates me to no end that I have stood several times with a sometimes sleeping toddler in my arms while middle age men, and teenage girls relaxed and chatted in their seats! When did people stop helping eachother out?! Our biggest issue with the bus was last night after
mvmcp. We waited about 45 min for a bus, and watched 2 or 3 busses for every other resort go by. Every other bus line in the terminal was empty. Cbr was husge, I bet the people at the end of the line waited as much as a coupe of hours easily.
Overall this trip is seriosly lacking in pixie dust! Dh made the obsevation that disney doesn't seem prepared for the number of people here, and I agree. But that is unexcusable. People have reservations, they know they are coming there is no excuse for not staffing accodingly!
Sorry for any typos, this is from my phone =