Can someone explain to me what actually happens at these rental car counters? I've been loyal to Hertz since I became an adult capable of renting a car almost 20 years ago. I enrolled in Hertz Gold right off the bat and have never once needed to stop at the counter during a trip.
If you complete a booking online and reserve a specific car class for a set number of days, provide a valid credit card and show ID upon exiting with the car anyway, WHAT shenanigans are taking place at the counter?
Are they trying to upsell you on a different car class? Unnecessary and expensive add ons? What?
I do recall ONE time my husband had to go inside to the counter with Hertz because they gave him a pickup truck that was HUGE instead of the car type he reserved and he absolutely did not want to be driving a vehicle that large in a city where he would have to do street parking. Other than that, we have always gone straight to the car upon arrival.