I've stayed at the Poly twice, and I love the resort, despite Captain Cook's. It was just recently renovated, and it helped a little, but it's still pretty bad. As with most of the deluxe resorts, this eatery is just too small to handle all of the resort guests. It gets VERY congested at mealtimes (especially breakfast), and the food is only fair. The staff can be very, very, rude. (The same two staff members in particular were rude during both my stays at the Poly. I hate my job too, ladies!) Having said that, I have always eventually been able to find a table to eat at, although I have occasionally had to go out to the pool to do so, the food is not terrible, just not spectacular, and I would never let this stop me from staying at the Poly.