Can't update my online check-in!

[kamerino]

Hi all, maybe you can help.

I recently changed resorts. My initial reservation was for CBR, and with that reservation I had completed checking our room preferences, along with everything else, about a month ago. After changing to AKL three days ago, the "update check-in" button is there (which is strange, since normally after a resort change you get a new check-in link"), but when I click it, I get sent to an error page. It's been happening for the last three days, and I'd really like to get in there to make my preference selections! I used the online help chat, but they weren't able to help or really offer me any ways to work around the glitch.

Any ideas?

Thanks!!

 

[pf226]

Mine has been doing the same thing After I fiddled with the "update check in" as well (I was trying to add magical express). I can only do things on the my disney experience app, but I don;t think you can online check in from there. No idea why either.

 

[kamerino]

It's frustrating. Maybe I'll try and give tech support a call tomorrow...

 

[GADisneyDad14]

Hi all, maybe you can help.

I recently changed resorts. My initial reservation was for CBR, and with that reservation I had completed checking our room preferences, along with everything else, about a month ago. After changing to AKL three days ago, the "update check-in" button is there (which is strange, since normally after a resort change you get a new check-in link"), but when I click it, I get sent to an error page. It's been happening for the last three days, and I'd really like to get in there to make my preference selections! I used the online help chat, but they weren't able to help or really offer me any ways to work around the glitch.

Any ideas?

Thanks!!

Long shot but have you tried from a different computer and/or browser? Sometimes when Disney's site is giving me lemons I'll switch computers and things clear up.

But yeah, calling is probably your best option given the circumstances I guess.

 

[bumbershoot]

After I fiddled with the "update check in" as well (I was trying to add magical express).

As you probably found out, you can't do that from there.

 

[pf226]

As you probably found out, you can't do that from there.

Actually, there was an option to do it. That's why I was trying to do it.

Is there another way to add it? I thought I added it when we initially made the reservation but it's no longer showing up.

 

[kamerino]

Long shot but have you tried from a different computer and/or browser? Sometimes when Disney's site is giving me lemons I'll switch computers and things clear up.

But yeah, calling is probably your best option given the circumstances I guess.

I think I've tried just about everything, from different browsers, clearing my cache, and using a different computer (make that 2). I've been trying to avoid calling but I don't see what other options are left.

 

[Sarahleigh]

I think they're having some major website issues... I haven't even been able to view my reservations on the website since booking four days ago. I keep getting the Stitch "Someone has ate the page error"

 

[desertbloom]

I have been having the same issue. We arrive Saturday and I really want to update my anticipated time of arrival but I just get the Stitch error page.