Can't change stateroom online

Cheburashka

DIS Veteran
Joined
Dec 25, 2020
Does anyone else have this problem? I have a specific stateroom booked for a cruise (booked directly via DCL) and there is no option for me to change the stateroom online. I've done this before countless times for other cruises, but there is no option for me to change it online now. This is super frustrating as a stateroom I really want just opened up and it's even in my exact category, but I can't go in and swap it out. I'm going to have to call in the morning and wait on hold behind all of the people who are cancelling or changing their entire cruises.
 

Sakura1017

Mouseketeer
Joined
Apr 26, 2019
Does anyone else have this problem? I have a specific stateroom booked for a cruise (booked directly via DCL) and there is no option for me to change the stateroom online. I've done this before countless times for other cruises, but there is no option for me to change it online now. This is super frustrating as a stateroom I really want just opened up and it's even in my exact category, but I can't go in and swap it out. I'm going to have to call in the morning and wait on hold behind all of the people who are cancelling or changing their entire cruises.
Did you try in incognito mode?
 

Whisker

Mouseketeer
Joined
May 5, 2006
we had a lot of trouble doing things online the other night.... we were using firefox, once we tried a different browser (edge) we were able to get things done. Didn't have your particular issue, but it might be worth a try to see if a different browser will give you the option you are looking for.
 

Cheburashka

DIS Veteran
Joined
Dec 25, 2020
Okay, I'll try to figure out how to do that.
Okay, figured out incognito mode and tried it, but it was exactly the same. I'm on a desktop using Chrome. Also tried Edge, and Safari on my iPhone and the same thing happened. The website fully works. It's just that the change stateroom option isn't there at all. There is no hotlink for it.
 
Last edited:

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  • Cheburashka

    DIS Veteran
    Joined
    Dec 25, 2020
    This is all that shows in the area that usually allows you to change your stateroom online. Has anyone else encountered this & know why? Btw when you click "View Stateroom on Deck Plans", it just takes you to the generic DCL deck plans, not the interactive stateroom map that you use when choosing a stateroom. You can't see which other staterooms are available & you can't make any changes.

    580837
     

    Marc D

    DIS Veteran
    Joined
    Aug 27, 2016
    Is that your Concierge cruise ? If so, you can’t modify room assignment online for that type of booking. You need to call DCL.
     

    Cheburashka

    DIS Veteran
    Joined
    Dec 25, 2020
    Is that your Concierge cruise ? If so, you can’t modify room assignment online for that type of booking. You need to call DCL.
    Ah, I see. That's a bummer. I'm not trying to change categories, just the particular room. Thanks for explaining it, though.
     





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