Cancellation question

[gparr]

I never thought this would happen…but I might be in a predicament that would require us to cancel our trip next month. We are less than 30 days out and have had to bring my mother home for hospice care. They have given us no time line and I will not leave her as I am the caregiver.

I just want to make sure I am understanding the “holding” policy correctly. And please…if I am not, you will not hurt my feelings by correcting me!

If I cancel, the points will go into holding and I must make a new reservation at least 60 days out and the points must be used by May 31 — June use year.

Correct?

Thanks!!!

 

[CarolynFH]

First, I’m so sorry that your mother is in hospice now. You’re correct about the holding rules - you can’t book until 60 days before the checkin date and have to use your points by the end of your current UY.

However, don’t cancel online. Call MS to cancel and tell them why. They may be able to waive holding rules. They can’t always do that — I know of at least one case reported here when they didn’t — but it’s worth a call.

Best wishes for you and your family.

 

[MICKIMINI]

So sorry to hear that. Definitely call in...you may be surprised and get pixie dusted.

 

[gparr]

Thank you both…We are holding off calling until the 21st gets closer.