Cancellation policy?

[chickapin]

I've noticed the policy has changed since we stayed in December. So my confirmation email states 2 different cancellation policies:

Standard Room Only Offers - In order to receive a full refund of your deposit, notification of cancellation must be received at least five (5) days prior to your arrival date. To cancel or modify an existing room reservation, call (407) 939-7429†

Discounted Offers - In order to receive a full refund of your deposit, notification of cancellation must be received at least 45 days prior to your arrival date. To cancel or modify an existing reservation, call (407) 939-7429†

Since I booked with an AP rate, that counts as discounted and I have to cancel at least 45 days in advance right? Not that I'm planning on canceling, I just get nervous when I don't have the option. Kind of sucks if something comes up, not only do you not get to go to Disney, but you also lose your money!

 

[tiger4me2]

I've noticed the policy has changed since we stayed in December. So my confirmation email states 2 different cancellation policies:

Standard Room Only Offers - In order to receive a full refund of your deposit, notification of cancellation must be received at least five (5) days prior to your arrival date. To cancel or modify an existing room reservation, call (407) 939-7429†

Discounted Offers - In order to receive a full refund of your deposit, notification of cancellation must be received at least 45 days prior to your arrival date. To cancel or modify an existing reservation, call (407) 939-7429†

Since I booked with an AP rate, that counts as discounted and I have to cancel at least 45 days in advance right? Not that I'm planning on canceling, I just get nervous when I don't have the option. Kind of sucks if something comes up, not only do you not get to go to Disney, but you also lose your money!

I had to cancel my vacation in October & got all my money back, it was a bounceback when we were there this past May. If I understand this right, not sure about the AP rate but if room only 5 or 6 days prior to your arrival date. If package 45 days prior. If this is wrong I am sure someone else will post it

 

[jcb]

We discussed this last month and never did figure it out.

http://www.disboards.com/showthread.php?t=1816076

 

[jackskellingtonsgirl]

I *think* if you book a discounted room online and cancel it inside that 45 day window there is a cancellation fee. Not sure if the cancellation policy is the same for bookings over the phone.

That might be just the boost I needed to stop messing with our ressie! But I wouldn't cancel, I would just modify, so maybe I am still safe!

 

[TrixyA]

A few days ago, a CRO CM told me the 45 cancellation policy is for packages and the five day policy is for room only reservations.

Of course, CMs have been known to give out bad information, but this seems reasonable.

 

[mbanks21]

There is NO room only res that you have to cancel outside of 45 days. No idea why that info is listed. Doesnt matter if its a bounceback or a AP rate or FL resident rate, if its a room only you can cancel outside of 5 days for a full refund.

 

[AtlAmanda]

The 45 day policy is if you book your room online. You can talk to a CM and they can turn an online reservation into an over the phone reservation, putting the 5 day policy into effect.

 

[Minnie&Nana]

And don't forget that the 5 day policy is really 6 days!

 

[mbanks21]

The 45 day policy is if you book your room online. You can talk to a CM and they can turn an online reservation into an over the phone reservation, putting the 5 day policy into effect.

Well thats not true, but I do retract my earlier statement. Here is the official answer from Disney.

Regular room only booked online is 5 day, just like a room only booked by CRO.

A Passholder room only, florida resident room only, AAA room only booked online is 45 days.

 

[CR Resort Fan 4 Life]

5 Days is what is written on my families room only confirmations for this August and December.