Cancellation Policy Questions?

[rpk1951]

Where can I find information on cancelling a reservation and what happens to the points?

 

[chalee94]

per the member site:

Disney Vacation Club Resorts

Changing a reservation 31 or more days prior to check-in:
If the new reservation uses fewer Vacation Points than the original reservation, the remaining Vacation Points will be returned to your account in the Use Year in which the reservation falls.


Changing a reservation 30 days-1 day prior to check-in:
All Vacation Points will be placed in the Holding Account. If the new reservation uses fewer Vacation Points than the original reservation, the remaining Vacation Points will stay in the Holding Account until the end of your Use Year.


Changing a reservation on the check-in date:
If the new reservation uses fewer Vacation Points than the original reservation, the remaining Vacation Points will be forfeited.


Cancelling a reservation 31 or more days prior to check-in:
All Vacation Points used to make the reservation will be restored to your account in the Use Year in which the reservation falls.


Cancelling a reservation 30 days-1 day prior to check-in:
All the Vacation Points used to make the reservation will be placed in the Holding Account in the Use Year in which the reservation falls.


Cancelling a reservation on the check-in date:
All the Vacation Points used to make the reservation will be forfeited.

the rules are more complicated if you are booking outside the DVC resorts.

 

[rpk1951]

Thank you. My grandson was just hospitalized and we obviously will be cancelling if need be. I really do not care about the points in this case but thought I would check the options. I appreciate the quick response.

 

[DebbieB]

Thank you. My grandson was just hospitalized and we obviously will be cancelling if need be. I really do not care about the points in this case but thought I would check the options. I appreciate the quick response.

If you do need to cancel, let them know the circumstances, they will sometimes work with you.

 

[OldGrizzly57]

Thank you. My grandson was just hospitalized and we obviously will be cancelling if need be. I really do not care about the points in this case but thought I would check the options. I appreciate the quick response.

Always sorry to hear about a cancelled trip. Good luck with your grandson. Hopefully his illness is not too serious and he has a quick recovery.

Griz

 

[jar]

I cancelled this morning on check-in day because DS is sick and they put all in holding. Extremely nice about it. They told me yesterday when I worried about this possibility that if I called early enough today, they'd put at least everything except today into holding and perhaps all. Then today they did do all.

 

[Deb & Bill]

I cancelled this morning on check-in day because DS is sick and they put all in holding. Extremely nice about it. They told me yesterday when I worried about this possibility that if I called early enough today, they'd put at least everything except today into holding and perhaps all. Then today they did do all.

You were lucky you didn't just lose your points all together. That's what usually happens when you cancel on arrival day.