Cancel and Re-book

[ryanl81]

Apologies in advance for the dumb question.


Can you reserve a booking at your home resort at 11 months and then subsequently cancel with no penalties and book an alternative resort at the 7 month window?

 

[cbnsoul]

Yep.

 

[ryanl81]

Yep.

Great thanks, can you use the website to check availability or do you have to call MS to organise?

 

[LauraLea]

Great thanks, can you use the website to check availability or do you have to call MS to organise?

Prior to the day of the 7 month window you will not be able to see availability online. The first day of the 7 month booking you will be able to see what is available, cancel the current reservation and rebook your new reservation.

Laura

 

[JAM113]

You can do it online. One thing to keep in mind is if you need to use the same points, as you will have to cancel the first in order to book the second. If it is a hard to get reservation, it may be gone between the time you see its available and the time it takes to cancel your first booking.

 

[dianeschlicht]

Prior to the day of the 7 month window you will not be able to see availability online. The first day of the 7 month booking you will be able to see what is available, cancel the current reservation and rebook your new reservation.

Laura

I did just that earlier this month. I went online at 7:00 the day my 7 month window opened up. There was availability of what I wanted, so I cancelled one ressie, and got the second one ready so all I had to do was send it right at 8:00. Worked great! I'm sure I made someone very happy that a GV became available at the 7 month window for Christmas! We too are happy that we can take our adult children to AKV/Kidani where they have not stayed yet.

 

[ryanl81]

Thank you all for your helpful and prompt replies!

 

[JWG]

I did just that earlier this month. I went online at 7:00 the day my 7 month window opened up. There was availability of what I wanted, so I cancelled one ressie, and got the second one ready so all I had to do was send it right at 8:00. Worked great! I'm sure I made someone very happy that a GV became available at the 7 month window for Christmas! We too are happy that we can take our adult children to AKV/Kidani where they have not stayed yet.

That's not a bad plan. Didn't think about canceling ahead of the window to be ready to submit right at the window.

I've also found that if you call MS right at 9:00am, you don't end up holding. If you can be pusing 1 for MS right at 9:00am there's no one ahead of you to get queued behind. Though, that is an hour behind online booking.

The advantage is I think they can put a room on hold for a brief moment to get it and then cancel to avoid risk of losing both.

 

[DisneyRegulars]

I was wondering this too. Wouldn't it be extremely risky to cancel a reservation before booking another one for a high demand week. What criteria could one use to decide if it was safe to cancel and rebook versus playing it safe and waiting for member services to open? I don't think I would ever be willing to give up my existing reservation with the risk of ending up with nothing.

Sent from my phone using DISBoards Ap, please excuse any typos and autocorrect mistakes.

 

[Minniesgal]

You don't really have any choice but to take the risk if you want to move. Even if you call MS they have to cancel then book so you are taking the same risk 1 hour later. I have been on the phone with MS and they have lost the room I wanted while canceling the first

 

[DisneyRegulars]

You don't really have any choice but to take the risk if you want to move. Even if you call MS they have to cancel then book so you are taking the same risk 1 hour later. I have been on the phone with MS and they have lost the room I wanted while canceling the first

Really? Ugh! Did you lose your original room too?

Sent from my phone using DISBoards Ap, please excuse any typos and autocorrect mistakes.

 

[WilsonFlyer]

You don't really have any choice but to take the risk if you want to move. Even if you call MS they have to cancel then book so you are taking the same risk 1 hour later. I have been on the phone with MS and they have lost the room I wanted while canceling the first

I don't think that's right. I'm pretty sure MS can hold while they release. I think that's the difference in having them do it or doing it yourself. I have had MS staff explicitly tell me that they were holding my new one while they released the old one in years past. I'm pretty sure I'm right on that.

 

[LauraLea]

I don't think that's right. I'm pretty sure MS can hold while they release. I think that's the difference in having them do it or doing it yourself. I have had MS staff explicitly tell me that they were holding my new one while they released the old one in years past. I'm pretty sure I'm right on that.

Yeah, but if it is a really hot ressie being able to do this at 8AM instead of waiting until 9AM may make the difference...............Laura

 

[LSchrow]

Can you reserve a booking at your home resort at 11 months and then subsequently cancel with no penalties and book an alternative resort at the 7 month window?

years ago, MS would just cancel and rebook.
now, they can "hold" the new reservation, so you don't lose it while the old one is cancelled.

just remember that if you borrowed points for the old reservation, and the new one uses less, any unused points cannot be put back to their original use year, and will expire at the end of the current UY.

hth

 

[AmyB2006]

I don't think that's right. I'm pretty sure MS can hold while they release. I think that's the difference in having them do it or doing it yourself. I have had MS staff explicitly tell me that they were holding my new one while they released the old one in years past. I'm pretty sure I'm right on that.

While I haven't lost the reservation, they have told me no. They can't hold it. They have to cancel and then book just like us. Maybe it's changed, or maybe I just keep getting people who don't know what they're doing. Anything is possible. LOL

But as to the original question, yes, I do it every time. That way if there's nothing available at 7 months I want, I at least still have my home resort.

 

[Minniesgal]

Really? Ugh! Did you lose your original room too?

Sent from my phone using DISBoards Ap, please excuse any typos and autocorrect mistakes.

No it worked out ok in the end. I was booked in a 2 bedroom Savannah view at Kidani and wanted to change it for a 2 bedroom standard view at BLT which was available. By the time they had cancelled Kidani the standard view was gone so I had to book a 2 bedroom lock off lake view. The change in view was ok but i didn't want the lock off but I took it and waitlisted a lakeview dedicated which eventually came up.

 

[Minniesgal]

I don't think that's right. I'm pretty sure MS can hold while they release. I think that's the difference in having them do it or doing it yourself. I have had MS staff explicitly tell me that they were holding my new one while they released the old one in years past. I'm pretty sure I'm right on that.

I know it can be done like that but i also know it isn't always from my own experience. What I heard is that some CM have hold permissions others don't. i certainly know they don't always hold while they release as it has happened to me and I have heard others say it too.

 

[dianeschlicht]

just remember that if you borrowed points for the old reservation, and the new one uses less, any unused points cannot be put back to their original use year, and will expire at the end of the current UY.

hth

That is true, but you CAN call MS and have them reallocate points so the ones that are left over end up being the current points instead of the banked ones. They are supposed to allocate that way anyway, but sometimes they don't. Once I got done with my change over, I knew there were about 24 points that could have been in that situation. I checked online though, and the program used all the right ones, so I didn't even have to call and reallocate.

 

[JWG]

While I haven't lost the reservation, they have told me no. They can't hold it. They have to cancel and then book just like us. Maybe it's changed, or maybe I just keep getting people who don't know what they're doing. Anything is possible. LOL

But as to the original question, yes, I do it every time. That way if there's nothing available at 7 months I want, I at least still have my home resort.

It's all about the CM you get. On Tuesday of this week, while trying to book Aulani, I was told they couldn't do cash reservations until 30 days out (so not true). On Wednesday, I was proactively asked if I wanted a cash reservation by the CM, no prompting on my part, I said, "no, net yet". On Thursday, I asked about making a cash reservation and got what I wanted no problem.

Each CM will do something or know something different. Sometimes it's the luck of the phone queue.

 

[AmyB2006]

It's all about the CM you get. On Tuesday of this week, while trying to book Aulani, I was told they couldn't do cash reservations until 30 days out (so not true). On Wednesday, I was proactively asked if I wanted a cash reservation by the CM, no prompting on my part, I said, "no, net yet". On Thursday, I asked about making a cash reservation and got what I wanted no problem.

Each CM will do something or know something different. Sometimes it's the luck of the phone queue.

Yes, I find this a lot. And it's very aggravating.

I once called Disney reference to the Candlelight Processional three times in one day, and got three different answers to the same question.

Also, one time I needed to back my ressie up by one day, to check in earlier. Basically needed to canel my last day and add on a day at the front. We were at Jambo House. One girl told me no, that's impossible as my "dates aren't available". Then I talked to somebody later and he said... "sure, I can do that".

I do wish they had more consistency in that respect.