Can you not modify a resort reservation online anymore?!

Buckeye Jones

Earning My Ears
Joined
Aug 19, 2017
Messages
63
If there is another thread regarding this, I apologize. I briefly looked, but didn’t see anything. I just logged on to modify my July reservation, and the modify button is gone. When I scroll down, there is a change reservation button, but it just takes me back to all of my plans.
 
If there is another thread regarding this, I apologize. I briefly looked, but didn’t see anything. I just logged on to modify my July reservation, and the modify button is gone. When I scroll down, there is a change reservation button, but it just takes me back to all of my plans.

Were you able to modify your reservation? When I hit the change reservation button it also just takes me back to the "MY Plans" page.
 
The change reservation option has never worked for me - just brings me back to my plans. So frustrating.
 

I can make, pay, and cancel reservations. I just can’t change them. It’s frustrating.
I used to be able to change them.
 
I can make, pay, and cancel reservations. I just can’t change them. It’s frustrating.
I used to be able to change them.

It seems like one out of every five of my reservations (approximately) I'm unable to modify online for no apparent reason. I always book room-only, always book online or via phone with Disney. Just seems like I'll randomly get one where modify won't work, never been able to figure it out.

It's really fun having to call in to make changes and listen to the same "Do you know many resort reservation changes can be made online, visit www...." recording. I'm like, "yeah, I know, I wouldn't be calling this number if it would actually work online!" :-)
 
It seems like one out of every five of my reservations (approximately) I'm unable to modify online for no apparent reason. I always book room-only, always book online or via phone with Disney. Just seems like I'll randomly get one where modify won't work, never been able to figure it out.

It's really fun having to call in to make changes and listen to the same "Do you know many resort reservation changes can be made online, visit www...." recording. I'm like, "yeah, I know, I wouldn't be calling this number if it would actually work online!" :-)

I would just be happy if they’d take that modify/change button away from me. I am compelled to push it, even when I don’t want to change my reservation. One of these days it’s going to work, and I’m going to lose the reservation I want to keep. :p
 
I just modified my reservation online about five minutes ago. It took a couple of tries, but eventually it went through.
 
The Disney site behaves unpredictably at times. I was having issued modifying my reservation the other day so I used that disney 'chat' feature. When I clicked on the 'change' button it would just loop back around to the same page I was at. The chat person also found this strange. We tried several things and later that day I WAS able to modify the reservation. Was using google chrome and they also suggested the 'incognito' version, but it didn't make any difference. When the site is working properly, there are some things you can modify on your own while other features require a phone call to disney to change.
 
I think I just found my answer. Feel free to delete my post. Sorry!

How did you do it? I was told in the MDE app I could just hit the change reservation button if my husband decided later that he wanted to join my son and I. Is there where you were when you had trouble or when you figured out how to fix it?
 
How did you do it? I was told in the MDE app I could just hit the change reservation button if my husband decided later that he wanted to join my son and I. Is there where you were when you had trouble or when you figured out how to fix it?


You can’t do it in the app, but you should be able to online. I was eventually able to fix mine last night, but I had to log in through Chrome.
 
Which browser are you using? I just tried again and no luck, using Safari.
I used Chrome. First try it took me to the reservation page...showing me my reservation. Next time, when I entered my credit card number it would change it to my password for my MDE acct. Took a couple of tries, but it finally worked.
 
I haven’t been able to change my reservation online for almost a year now. It’s really annoying because I move my reservations around a lot or apply discounts. I usually end up booking the new room and cancelling the old one because I don’t want to be on hold for an hour.
 
I would just be happy if they’d take that modify/change button away from me. I am compelled to push it, even when I don’t want to change my reservation. One of these days it’s going to work, and I’m going to lose the reservation I want to keep. :p
Be careful what you wish for
I had it, then it did stop working for me.
At first, occasionally it worked and occasionally it didn't.
Eventually it stopped all together, doing just like many of you say, taking you right back to the Reservation page. Stayed that way for over a year. Cost Disney money in the long run since I'd just not change (aka, upgrade) when I couldn't do it myself. I avoid calling Disney at all costs.
Looking back it ended up being the first step in my account going kaput. I just didn't know it at the time.
 
I haven’t been able to change my reservation online for almost a year now. It’s really annoying because I move my reservations around a lot or apply discounts. I usually end up booking the new room and cancelling the old one because I don’t want to be on hold for an hour.

I do the same thing! I’ve never had an issue until this time, and I did notice that my “new” reservation, even in Chrome, says I have to call to modify. If they want everyone to call, then they need to up the employee numbers at the call centers.
 
You can’t do it in the app, but you should be able to online. I was eventually able to fix mine last night, but I had to log in through Chrome.

I'm sorry, I didn't mean MDE app, I meant MDE on the website. I always use Chrome or Chrome incognito. Every now and again when I really get tired of waiting for my plans to show, I'll go to Safari and have success there too. Thank you very much for the answer! :thanks:
 











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