Can you imagine how hard it is to work at Disney?

[debbie in Seattle]

I read all the message boards and all of us (including me), want the perfect room, perfect view, perfect service, perfect meals, friendly staff and in general get what we want when we want it. Overall, these folks that are employed by Disney must go through some extensive training on how to keep those smiles on their faces all the time and do their best to make all of us happy all the time. I think they do a heck of a job. Perhaps, just perhaps, there's an 'after hours' padded cell they go into with a tourist manequin they take all their frustrations out on and then head on home to deal with lifes issues at the homestead. Hats off to the Disney employees (most of the time).

 

[PBader]

I can second that, we have never had a bad experience with a CM in all of our visits--now if I could just say that about the weather!!

 

[WDWLVR]

I totally agree! That's why when I deal with CM's either in person or on the phone I make it a point to say thank you.

 

[BCV23]

I agree. The vast majority of CMs are incredibly helpful and friendly. They truly do keep the magic alive for all of us.

I wish WDW service and attitude could be bottled and sold.

 

[fkj2]

I can recall one bad experience with a cast member near the Grand Prix Raceway in MK. That's in over 30 years of WDW. Having said that, there've been hundreds of truly memorable, lovable, moments created by Dis cast members. I couldn't begin to thank all of them who have helped make those memories to last a lifetime.

 

[lovinthemouse]

I agree with all of you. Disney staff is awesome. I feel like when I am there and they tell me to have a "Magical Day" they mean it. I love WDW

 

[MarkRG]

Considering some of what I've read in how people call MS, some of what I've seen in person, it does take people with good solid character to be on the other side of the picture

 

[crisi]

I just want to say not all of us have unreasonable expectations. Would I like the perfect room, sure. But about all I do at the front desk is confirm non-smoking - I don't argue if I'm on a low floor or too far from the elevator or if my view is blocked by a tree. Would I like a meal perfect, sure....but if I simply ordered wrong and got what I ordered (as opposed to getting the wrong thing or having it show up cold), I don't fuss - I just make the best of it. Are we always seated at the perfect table - not even close - but we've never complained.

 

[MarkRG]

I'm sure- for every one high maintainance person there's got to be at least 10 or more that are very low key, like you, and very much like us too.

But that one has to be a trial for every CM that gets in their way too. They put up with a lot and just keep on going

 

[jade1]

I can be pretty darn pleasant when its 70 and Sunny and I am in WDW compared to 10 below and Snow here on the tundra. Maybe ask me next summer.

 

[dianeschlicht]

I'm sure- for every one high maintainance person there's got to be at least 10 or more that are very low key, like you, and very much like us too.

But that one has to be a trial for every CM that gets in their way too. They put up with a lot and just keep on going

I'm sure that's true, but those high maintenance folks can make things difficult for the rest of us by irritating the CM before we get there!

 

[gppnj]

I am one of those very low key guests. However, my parents are the high-maintenance kind of guests that cast members probably dread. I don't travel with them much anymore (I wonder why?), but when I do, at times they are fine, but at other times it can be very uncomfortable and embarassing for me.

One incident comes to mind: I brought my parents to the clam bake at the Beach Club. Before we were seated, we were going to have a drink because it was their anniversary. The bartender asked me for ID. (Now I know that clean living and lots of moisturizer have enabled me to retain my youthful glow, but even back then, I was quite a bit over the legal drinking age.) I showed him my driver's license, but he wasn't happy with that because it didn't have a photo on it. It hadn't occurred to me to bring my passport with me (I'm American, but I take my passport even when traveling domestically), so I had no photo ID on me. The bartender wouldn't serve me. I was perfectly fine with not having a drink, but my father wouldn't let it go. The bartender was presumably just following policy, but my father made it into a personal attack on him because the bartender wouldn't take his word for it that I was well over 21. It was very awkward. The clam bake was very good, though. (And once we were in the dining room, my father just ordered another drink and then gave it to me. )

Anyway, the talk of high-maintenance guests made me think of this.

 

[spiceycat]

I guess I am both.

when I travel with my mother I don't want a second floor room without an elevator.

she has problems walking and can't mange the steps at OKW. I get her a wheelchair.

when I am alone I generally don't care.

I like a water view. but again it depends if I have guests.

I guess I am hard to please when I am with guests - alone I am probably easily to please.

Once we (me and my niece) were on the 3rd floor. Beautifully view - I loved it- great studio. but it is something I couldn't do with my mother.

 

[OneMoreTry]

I'm sure that's true, but those high maintenance folks can make things difficult for the rest of us by irritating the CM before we get there!

I think the reverse is true. We can make it better for the next person by smiling and expressing appreciation. (Had my head bitten off for saying this before.) I try to maintain a positive attitude even when the CMs are not magical, which is not uncommon in my experience.

 

[jpolak]

After all of our trips I can count on two fingers the number of time a cm was less then freindly. That said check out this site to find out what those cm's really think of us when we walk away. http://www.stupidguesttricks.com/vb3/index2.php

 

[Olaf]

Our only negative experiences at WDW have been because of other guests, not the CMs. They've always been wonderful. Knock on wood.