I've done both. They were very helpful when i needed to rearrange a bounceback due to a death in the family. But there has to be rooms still available under the offer. A regular resorts CM will have to transfer you to the bounceback line to make the changes, as i recall.
As the pp's said, you can modify a BB reservation as long as the new dates were included in the original BB and those dates are available under the BB discount.
Yes, you can change the dates, as long as they fall within the dates of the deal. I did it this year, I took one day off our trip, I called them at 407 939 - 1922, or you just can call the WDW Vacations # line and they will transfer you.
Call now- it's much harder than it used to be. We booked a BB offer in December and tried to simply remove two days in March and they wouldn't let us do it. They've become real jerks about modifying reservations.
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