Can you book a king bed (not just request) in any...

[ocalla]

Do any resorts offer King Bed option to book?

 

[DoryGirl1963]

All moderates except the Ft Wilderness cabins have King bed as a bookable category.

 

[maxiesmom]

I know the moderates allow you to book a king bed. But keep in mind just like any room type they are subject to availability. And there is a small chance you could show up and not have a king bed. This is coming from someone who has twice booked a preferred room location, only to be told at check in there were none available.

 

[amberpi]

Swolphin.

 

[Deb & Bill]

All DVC one bedroom villas have a king sized bed in the master bedroom.

 

[lambdabeta]

I know the moderates allow you to book a king bed. But keep in mind just like any room type they are subject to availability. And there is a small chance you could show up and not have a king bed. This is coming from someone who has twice booked a preferred room location, only to be told at check in there were none available.

I don't understand. If you book a room with a king bed at a moderate you still may not get it? What is the point of having it as a bookable category? If I book a king bed at any other hotel I get a king bed unless I am very late for my reservation without prior notice. Are they over booking the room categories and it becomes first come, first serve? I am just wondering why you wouldn't get what you book. Right now if I book TPV I will get TPV. I just won't know the floor it is on or end of the hallway or building if that is applicable.

 

[VAfamily1998]

I don't understand. If you book a room with a king bed at a moderate you still may not get it? What is the point of having it as a bookable category? If I book a king bed at any other hotel I get a king bed unless I am very late for my reservation without prior notice. Are they over booking the room categories and it becomes first come, first serve? I am just wondering why you wouldn't get what you book. Right now if I book TPV I will get TPV. I just won't know the floor it is on or end of the hallway or building if that is applicable.

Things happen. Plumbing/electrical/etc. issues can occur that will put a room (or possibly even an entire wing/floor/etc.) out of commission.

 

[VAfamily1998]

The garden suites at Boardwalk Inn have a King bed, so that's one way to guarantee a King bed. Dh and I stayed in one in 2017 and it was WONDERFUL!

 

[lambdabeta]

Things happen. Plumbing/electrical/etc. issues can occur that will put a room (or possibly even an entire wing/floor/etc.) out of commission.

That is totally different and very rare. That is not what the PP said. I would expect those issues to be resolved and I would be able to have the room I booked the next night if I were staying more than one night. Or I would expect an upgrade not just another room if my room wasn't available due to mechanical issues.

 

[HopperFan]

I don't understand. If you book a room with a king bed at a moderate you still may not get it? What is the point of having it as a bookable category? If I book a king bed at any other hotel I get a king bed unless I am very late for my reservation without prior notice. Are they over booking the room categories and it becomes first come, first serve? I am just wondering why you wouldn't get what you book. Right now if I book TPV I will get TPV. I just won't know the floor it is on or end of the hallway or building if that is applicable.

The ONLY thing Disney’s fine print guarantees is .... a room. While I imagine rare to get put in different category, possible, especially if no hardship. A 2 queen would still sleep two people.

 

[ColoradoMom12]

At the GF “Deluxe King” is a separate bookable category. I’ve never heard of anyone who has booked this type of room and not gotten it upon check-in.

 

[lambdabeta]

The ONLY thing Disney’s fine print guarantees is .... a room. While I imagine rare to get put in different category, possible, especially if no hardship. A 2 queen would still sleep two people.

So are you saying if I book a room under a bookable category I may not get it at check in?

 

[snappy]

The ONLY thing Disney’s fine print guarantees is .... a room. While I imagine rare to get put in different category, possible, especially if no hardship. A 2 queen would still sleep two people.

Are you saying even though you pay extra for a particular category, you could be downgraded? It would seem with the number of rooms Disney has they would accommodate you somewhere in property.

 

[HopperFan]

So are you saying if I book a room under a bookable category I may not get it at check in?

It’s not common but it’s possible. Folks have reported it and if it’s a financial downgrade they refund difference. But again not common.

 

[HopperFan]

Are you saying even though you pay extra for a particular category, you could be downgraded? It would seem with the number of rooms Disney has they would accommodate you somewhere in property.

Yes and it’s happened to folks on here. If it’s a downgrade they will give you a credit if price is lower.

Disney has a very high occupancy rate. They may try to move you but they don’t have to as long as they give you a room that sleeps your number of guests.

I once paid rack rate at CBR and they gave us parking lot view with a king. The king was only thing that got us moved since we had kids which legally put us over. We fought them over an hour. Guess they won - we were moved to Pirates.

 

[Dave006]

Short answer is Yes. For example would you want a room that is out of service due to a plumbing or A/C issue?

Again, Disney has no interest not providing you the category room you have booked. But as has been stated before things happen. Disney has always been very helpful on the odd occasion (2 time in 35 years) when we were unable to get our category room that we booked. We always ended with an upgraded room at the same resort of an offer of a better room at another Disney resort.

Dave

 

[lambdabeta]

I guess I didn't make myself clear. I understand if I booked a room and there is a mechanical or some other issue with the room and it is not available I would get something else. I would definitely expect to be either offered an upgrade which is what Disney does most of the time or a refund if I am downgraded to another room along with some other incentive for my troubles. What I want to know is do they purposely over book a room category? Kind of like airlines over book flights. That is what has been implied in PP's. I know when I go online to book a room sometimes there are certain categories that are not available. I figure they are already fully booked. If a room category is available I figure it is bookable and I will get that category when I check in.

 

[writerguyfl]

What I want to know is do they purposely over book a room category?

I used to work at the Disney Reservations Center. I trained Sales Agents and answered calls occasionally on days when classes were canceled due to extremely high call volume.

There are only a few people that can answer your question. Namely, upper-level management at the Resorts and analysts/managers in the Revenue Management division. None of those people would ever share that information because it's considered proprietary information.

Sales Agents do not have access to that information. I didn't have access to that information, either (and I had significantly "higher clearance" because of my job in the Training Department).

That said, the majority of guests going to Disney World want multiple beds. My educated guess based on prior jobs working as a hotel Revenue Manager is that it's unlikely that Disney significantly overbooks king-bedded rooms.

Things happen. Plumbing/electrical/etc. issues can occur that will put a room (or possibly even an entire wing/floor/etc.) out of commission.

Maintenance issues do pop up occasionally. But from working in hotels for over a decade, I'd say that guests overstaying their reservation is the source of 80-90% if these types of issues.

Even with proof that the guest is overstaying, hotels are reluctant to evict an in-house guest. It's a messy process with the potential for bad PR. Additionally, some locations require the police to become involved in order to remove a guest because it is considered trespassing. (I have no knowledge if the counties where Disney World is located requires law enforcement to get involved. I never worked in Resort operations when I worked for Disney.)

My best guess is that when a booked category isn't available at Disney World, it's more likely to be because of a guest overstaying a reservation than a maintenance issue.

 

[soccermom54]

We have a king room booked at the Dolphin for our Dec 2018 and our May 2019 trips. I believe they offer King rooms in every view category.

 

[nkereina]

What I want to know is do they purposely over book a room category?

Almost all hotels anywhere can and will overbook rooms because almost always someone will cancel or not show up. Its common practice in the hotel industry for late-night arrivals to be "walked" to another comparable hotel due to being overbooked, and for the original hotel to cover the cost. I've never worked for Disney, but since they operate at a high capacity, I assume they overbook as well. This practice generates revenue, which like the airlines, helps to keep costs to consumers down.

For the people who have an issue with the room they are assigned that need to be upgraded because its the resort's fault, where do you think they put these people? Into better rooms at a higher booking category level. If someone's standard room has an issue and the hotel makes the decision to upgrade the guest for their troubles, they likely will wind up with a preferred room or water view or whatever the case may be. This means the people originally assigned to these higher level rooms will be bumped elsewhere. At many hotels, they train employees to take care of the guest in their presence because a guest who has not yet arrived may never arrive at all.