Can never call up my reservations on-line

[tabby1881]

I was just wondering if anyone else has had this problem. I made my reservations back in June over the phone with CRO. I have my confirmation number. I've received my ME tickets. My concern is that I can never retrieve my reservation on the WDW website. When I call CRO, all is well, apparently. I do exist in their system over the phone. I just feel a little apprehensive as I don't have any paperwork on this trip other than the ME info. We leave in 2 weeks! I can't wait. I've emailed Disney from their website asking for help in using their website. They've emailed me back several fixes, but none worked. I tried getting through on 4 different computers just in case Vista was blocking me somehow. Has anyone else had this problem? Thanks,
Maureen

 

[Happyflower]

Yup, had that problem this week, I wrote about it yesterday. It was because they didnt' update my information when I gave it to them when making my reservations. They had my phone number and email address wrong. Good luck. But it also prevented me from seeing they charged trip insurance too.

 

[raven69david]

Same thing here. It wasn't until last week that someone from Customer Relations (not guest relations) contacted me about a letter i wrote to them about my concerns on AKL in December with 2 kids. After everything was done and i was about to hang up i asked her "I used to be able to view my reservation online, but now it doesn't recognize me when i enter my confirmation number and phone number. Why is this?" She looked in the system and apparently someone messed up on my phone number. It was 1 number off and that was why i couldn't check it. Funny thing is, i had access to it before with the correct phone number, so apparently someone has done something to the database that required a few hundred/thousands of customer to be manually re-entered into the system; at least that's my best guess.

When i called CRO, they verified the correct phone number, but when the customer relations person looked me up on their system, the info was wrong. It appears Disney is not on one huge database that shares information with itself, but rather has independent servers that store information for separate services (i.e. dining, tickets, hotel packages, etc).

Try using phone numbers where you may have called Disney from. I had never given my cell phone numbers to Disney, but i had called CRO from them. Apparently, they take information from their caller I.D. and use it to fill in phone numbers when they're talking to you. This is probably just done to speed up the process of the conversation and so that they can assist you with planning your stay or dining options.

I hope you figure it out cuz i know how nerve-racking it can be to not see your reservation and balance online assuring you that payments are being made and the balance is slowing reaching $0.00.

 

[tabby1881]

Thanks for your input Raven & HappyFlower. I will keep trying!

 

[CR Resort Fan 4 Life]

I was just able to view my families reservation for next week at the Contemporary with no problems at all.

 

[n2mm]

It's usually a phone number problem. When I made a reservation recently I couldn't pull up one of the rooms. I called and asked what phone number was on that reservation and they had reversed the numbers. Once I put in the wrong number it worked. Sometimes you give them a phone number and some times they take it from call id. So if you called from a cell phone or work number, that one will be assigned to the reservation. Just call and ask them to read back the phone number. That should solve your problem. It has happened to me twice just recently.