Can anyone compare the AKL and Polynesian Concierge Services?

[TNMomof3]

Or comment on your stay at either one? I'd love to hear all about it and know what we could expect.

Thanks!

 

[Deb8821]

Here's my 2 cents! We did Poly concierge last year 9 nights - AKL concierge this year 4 nights. I picked AKL this year after hearing terrific reviews and wanting to check it out and a few not as good for the Poly. My vote - both offer great service, the perks (the food, water, soda) the planning assistance all make concierge worth the price in my opinion - but not question for me the Poly was exceptional. The Poly CM's were terrific - friendly, outgoing, helpful and fun. AKL helpful and efficient. The food - I have kids - the poly offerings were superior. Great selection, although if you did not get there early in the evening they did run out of the main item - but there was always alot of other great items and there was always something out. AKL small selection - but unusually food items (not so good with kids!) - example a bowl of strawberries with 6 in the bowl. Now they did refill when empty and would get more it you asked for them. had to do alot of asking for stuff, soda, milk, cookies - that gets old. One morning we got to the lounge 10 minutes after they were serving breakfast. I asked for a couple boxes of cereal for the kids and was told breakfast was over - ok!!! Also the evening offerings I think were done at 10 and at 9:50 everything was being put away. Also for us the AKL lounge was a hike from our room - the Poly lounge was very convenient. Bottom line its not that I thought that AkL was bad - its that for us the Poly was so great. From the CM's to the lounge staff to the bell staff to the housekeeping staff - its back to the Poly for us. Sorry this is long hope it helps!!

 

[HoustonMouseketeer]

Can you see the MK fireworks from the concierge lounge at the Poly?

(I was thinking of getting a garden view room and would like to know if this would be an alternative to watching from beach.)

 

[mirlow]

These are my two favorites. We have done GV at the Polynesian 4 times. We only stayed at the AKL one night, but that one night blew us away. The planning staff at the AKL called me as soon as I made the reservations. The Polynesian mailed me a planner. Now whenever we stay at the Polynesian I always just email my requests. You can't beat the view from the Polynesian. Yes you can watch the fireworks from the lounge, they even pipe in the music . They both have big screen TV's in the lounge. It is easier to get to the lounge at the Polynesian. The Hawaii bldg is in a great location, next to the beach, the pool, the dock and very close to the GCH. When we stayed at the AKL I told them I would like a room that would be convenient to get to the pool and the lounge. We had a great room on the Zebra Trail. I think the CM's were great at both resorts. There is much more food offerings through out the day at the AKL and they are a little fresher IMO. They have an awesome espresso maker, the bagels didn't look like they came out of a bag and the pastries were fresh. You get more variety with the evening selection at the AKL. They both had a couple of choices for the kids. I prefer the wine and the desserts at the AKL. Overall I liked the food better at the AKL, but I was only there one night. The rooms are larger at the Polynesian, but I prefer the decorations at the AKL. When we go on our main trip in the summer we always want to do a spilt between the two starting out at the Polynesian I just don't know what we're going to do this summer since the Hawaii bldg will be down I don't want to stay in Tahiti I'll get another AKL fix here in Januray Any other questions let me know