I have used this 1-800 number for years. It’s for “special event tickets” but almost always they can do what I need them to do. If not, they will transfer me.
I’ve tried right around 2pm and gotten through with little wait. I think because it’s not the morning, lunch time or when people are done work. I’ve also had success calling right when phone lines open.
Omg so I called and it said 35 min wait so I stuck it out explained to the nice lady what I needed to do ? And she said hold on she’s transfer me ..... and .. yep
Called universal today . 2 min hold .. straightened out hotel res..
grr