Calling Front Desk Directly from Resorts???

[jerseygal]

Read some posts here that at some resorts, specifically Polynesian, there was a problem calling front desk directly and the guest had reached a "Call Center" instead of front desk and needed assistance with medical emergency..

Do all resorts work this way? MUST YOU ASK TO BE TRANSFERRED TO FRONT DESK WHEN YOU DIAL DIRECTLY FROM ROOM?

Thx for any info in advance!

 

[safetymom]

The best way to talk with someone at the front desk is to walk down to the desk. When you call they are going to say they are the front desk.

 

[goofy4tink]

In over 15 stays at WDW, I have usually gotten a call center when calling the front desk. I have been asked what resort I am calling from!!! That's a bit disconcerting when I have touched the 'front desk' button on my phone!!!
Now, I just go to the front desk or call the area I need directly.

 

[TheRustyScupper]

1) For economies of scale, all resort main numbers go to the Call Center.
. . . internal ("house") phones, when dialing Front Desk or "Operator"
. . . guest room phones, when dialing Front Desk or "Operator"
. . . outside calls to the resort
2) This has been in effect for about three years.
3) Having a room full of phone people is cheaper than answering phones at each resort.
4) Usually it comes across as a better system.

NOTE: For medical emergencies, the Call Center can actually be a better/quicker contact than the Front Desk. Not all Front Desk CM's know what to do in the case of an emergency. One should ask for Emergency Services, and the Call Center will notify on-site paramedics/ambulances. (In WDW-speak, ask for an "alpha" unit.)

 

[oceanscape]

Check-in and out would be much slower if front desk were answering the phones all the time.

 

[TigrLvsPooh]

Even when trying to reach the front desk when calling from out of state they wouldn't connect me. I had an issue with my folio and they connected me to "guest billing" at another call center. I don't think the front desk takes any type of call. So I guess the only way is to talk to them face to face.