I recently completed an online survey of my last trip to the Board Walk.
Thought I'd share one of my responses:
"Your outright refusal to keep non guests out of the BW pool completely ruins one of the main benefits of staying at a Disney resort.
Every single time I went to the feature pool with my family there were dozens - literally dozens - of people in the water who were clearly not guests. Many had simply walked over from Epcot and were swimming in their clothes (gym shorts w/underwear visible etc.), no magic bands, no Rapid Fill mugs visible. I saw one family of eight people walk in right off the Boardwalk take off their shoes and socks and hang out for over two hours in the pool. Another day while parking my rental car, I saw a young couple and their baby (again no Magic Bands) park walk up to the resort lobby in their swim wear and then bewilderedly look around until they found the pool. Think they were guests really?
Point the trespassers out to a lifeguard - get a knowing shrug. They can see it - just not do anything about it. Walk up to the front desk and they say "one day there may be a fence like the Beach Club," but today I'm out of luck. Really? And how long do we think it will take Disney to build these fences? This is years in the offing without question - if at all.
This same trip, while walking to Beaches and Cream, I couldn't help notice two things about the Beach Club pool: First, it was fenced off with Disney personnel swiping Magic Bands at the gate. Second, the pool had far far fewer people in it. Gee, I wonder if that has anything to do with the fact you just can't walk in off the street and hop in the water?
I envy the Beach Club pool not because it's "nicer" than the Boardwalk, but simply because it wasn't packed shoulder to shoulder with people.
I envy the Beach Club guests because the management there actually cares about their guests' experience. To my eye, the BC fence isn't about protecting the unique pool, it's about protecting the rights that their guests have so richly paid for. Something the Boardwalk management refuses to do. By the way, when someone gets caught trying to sneak into the Beach Club pool, where do you think they go next, back to Epcot? Or do they walk an extra three minutes and jump in the pool I'm spending hundreds of DVC points to stay at.
When you build a hotel next to a major tourist draw like BW, and within walking distance of two major theme parks, how about making a half an effort to preserve the priviliges you're charging your guests an arm and a leg to enjoy?
Or, if you honestly don't care about this abuse of pool rights then let people know on your website. i.e. "Guests should understand that the feature pool at the Boardwalk Resort is open to the general public and therefore congested to the point of claustrophobia. Guests should be advised that is unlikely they will be able to find a chair, and that you will be forced to simply stand in the water and not actually swim. Further, because of our open pool policy, your children will very likely never get a chance to play any of the poolside games. If you want to enjoy a pool actually reserved for guests may we suggest staying at the Beach Club instead."