Buses, ECVs, and the Law

[kaytieeldr]

... but could NOT get a definitive response to "If a bus is too full at a given stop to load a Guest in a wheelchair or ECV but does not already have two such devices onboard, is it then ALSO considered 'too full' to pick up ANY passengers at that stop"? I spoke to a manager; I spoke to supervisors; I spoke to people who looked likde supervisors; I even spoke to bus drivers. Nobody would give me an absolute answer.

The drivers will, or should, ask Guests to move - but can't make them move. And one driver even admitted that he's reluctant to ask (or just plain won't, I forget) because if the bus is crowded and Guests DO get up, and an ECV runs over someone's foot, the driver is responsible for the injury.

 

[bookwormde]

It sounds like the department/individual who is responsible for managing the disabilities issues at WDW needs to do an upgrade to the transportation department disabilities training by supplying a copy of the specific written policy to all employees involved and making sure they fully understand the policy/procedures and follow them.

Since the an individual at WDW who has responsibility for this area has been “referred” to this thread hopefully the situation will improve significantly very soon.

I would hate to see it become necessary for formal filings to be necessary since this just uses us scarce recourses, or to start seeing these ADA violations start showing up on U-Tube when frustrated people start videoing them and posting them, since WDW does such a good job with making the WDW experience so special for disabled individuals in general.

It surprises me that WDW does not have a “community” comment/facilities/complaint advisory committee set up since this has become a relatively standard practice for larger company and has become a common component to many consent decrees for adjudicated violation settlements.

bookwormde