We cruised last week and picked up a car at MCO two days before the cruise, drove to WDW for those days, dropped the car off in Port Canaveral - have to shuttle, but no problem.
The only problem with our whole vacation was on the return - there were not enough drivers at the time we disembarked (9:02 a.m.). So we waited for the second van. The second van came, and instead of stopping at the canopied line, he stopped about three car lengths before it and picked up a family who had not been waiting in line (we had waited 20 minutes). I pointed this out to the driver, and he told me he could not kick them off. We were in the process of loading our luggage, and had loaded 5 suitcases onto the van when the other family got in. Someone standing in line behind me saw what had happened and told me to get in the van and get the paperwork done while the rest of the family waited for the next van. He actually went over to the driver and told him I was getting on, and the driver left!! Was I HOT???
I called the Budget Office at Cocoa Beach, and spoke with a nice young man. By the time I got a hold of him (after being transferred to their national reservations several times) the first van had arrived. I heard the van driver tell the person I was speaking to that I had better check that my luggage was out on the side walk when I arrived to make sure it had not gotten mixed in with the other family's luggage-- can you just imagine my response to that???? I told the young man I spoke with that it was the driver's responsibility to check my luggage, since he took it without my consent, and transported it back to the office.
Needless to say, when we finally arrived (costing us about an extra hour of our five hours we had available before our flight) the young man had streamlined everything for me and we had no wait.
I am going to be copying this to the Florida GM of Budget - as this was the only glitch in our whole vacation.
I would reserve with budget again, as it was a very good price for the holiday week, but make sure to watch where the vans stop and load.
To the other family that got on before us, we hope you go to where you needed to go on time - as that was about the rudest thing I have seen in a long time.